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| Section | Objectives |
|---|---|
| Topic 1: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 2: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Topic 4: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 5: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
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NEW QUESTION # 105
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: A
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 106
A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?
Answer: A
NEW QUESTION # 107
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
Answer: C
Explanation:
Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.
NEW QUESTION # 108
An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?
Answer: C
Explanation:
The definition of done is a shared, explicit set of criteria that work must meet before being regarded as complete. It prevents the accumulation of hidden technical debt and unfinished work, ensures consistent quality expectations across teams, and supports both resilient operations and assured conformance.
NEW QUESTION # 109
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
Answer: C
Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.
NEW QUESTION # 110
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