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To take the MB-230 Exam, candidates should have a good understanding of customer service operations, as well as experience in implementing Microsoft Dynamics 365 for Customer Service. They should also be familiar with the features and capabilities of the Dynamics 365 platform, including its integration with other Microsoft products and services.
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Achieving the Microsoft Dynamics 365 Customer Service Functional Consultant certification by passing the MB-230 exam demonstrates a candidate's ability to design and implement customer service solutions using Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification opens up new career opportunities and enables professionals to showcase their expertise in the customer service industry.
Microsoft MB-230 Certification Exam is intended for professionals who are looking to validate their skills in the area of Microsoft Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification is designed for functional consultants who work with customers to help them design, configure, and implement solutions that meet their business needs.
NEW QUESTION # 349
A company deploys Dynamics 365 Customer Service. The company plans to use IoT to collect information about manufacturing equipment.
Work orders must be automatically generated when malfunctions are detected to ensure that malfunctions are corrected quickly.
You need to design a Connected Customer Service solution.
What should you use? To answer, drag the appropriate implementation types to the correct requirements. Each implementation type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
NEW QUESTION # 350
You are configuring Copilot in Dynamics 365 Customer Service.
You attempt to enable the Ask a Question feature, but it is unavailable due to missing knowledge sources.
You need to add the missing knowledge sources to enable Ask a Question.
Which three knowledge sources should you use? Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.
Answer: B,C,D
NEW QUESTION # 351
You are a Dynamics 365 Customer Service administrator.
You must track issues submitted by customers.
You need to configure case settings for the Service Management module.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 352
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements
NEW QUESTION # 353
You are setting up channels for Omnichannel for Customer Service.
You want to set up a channel for a WhatsApp app.
You need to configure the channel.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 354
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