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Salesforce MC-201 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting & Analytics- B2B Marketing Analytics
  • 1. Dashboards and insights interpretation
    - Engagement Metrics
    • 1. Campaign reporting and ROI analysis
      • 2. Email performance tracking
        Topic 2: Administration & Governance- User Management
        • 1. Roles, permissions, and access control
          - System Configuration
          • 1. Account Engagement settings and integrations
            Topic 3: Data Management & Integration- Automation Data Handling
            • 1. Importing/exporting prospect data
              • 2. Custom fields and segmentation logic
                - Salesforce CRM Sync
                • 1. Data quality and deduplication
                  • 2. Field mapping and sync behavior
                    Topic 4: Marketing Automation- Scoring & Grading
                    • 1. Scoring models configuration
                      • 2. Grading profiles and qualification rules
                        - Engagement Studio
                        • 1. Nurture campaign design
                          • 2. Automation rules and drip programs
                            Topic 5: Account Engagement Fundamentals- Platform Overview & Terminology
                            • 1. Pardot / Account Engagement concepts (prospects, visitors, leads)
                              • 2. Lifecycle and engagement model
                                Topic 6: Lead Generation & Management- Forms & Landing Pages
                                • 1. Landing page creation and optimization
                                  • 2. Form handlers and conversion tracking
                                    - Prospect Management
                                    • 1. Lifecycle management and nurturing
                                      • 2. Segmentation lists and dynamic lists

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                                        Salesforce Certified Marketing Cloud Account Engagement Specialist Sample Questions (Q142-Q147):

                                        NEW QUESTION # 142
                                        A user creates and resumes a new automation rule.
                                        Which two statements are true about that rule?
                                        Choose 2 answers

                                        Answer: B,C

                                        Explanation:
                                        When a user creates and resumes a new automation rule, the rule will continuously look for prospects who match the criteria (B) and evaluate their entire prospect database for matches . These are the characteristics of automation rules in Account Engagement, which are different from segmentation rules that run only once. The rule will not run once and must be re-run for prospects to match again (A), nor will it unmatch prospects that no longer match the criteria (D). Unmatching prospects is only possible with dynamic lists, not automation rules. Reference: Using Account Engagement Automation Rules vs. Salesforce Flows


                                        NEW QUESTION # 143
                                        A marketer needs to create a new field for a Marketing Cloud Account Engagement form.
                                        Which statement accurately describes how to create the new field?

                                        Answer: C

                                        Explanation:
                                        In Pardot, new custom fields for prospects are created in the Prospect Fields page under the admin settings. Once a field is created here, it can then be added to forms as needed. This process ensures that all data captured through forms is aligned with the prospect data structure already established in the system, allowing for consistent data management and integration with Salesforce CRM fields if required. This separation of field creation and form editing ensures organized management of prospect data attributes.


                                        NEW QUESTION # 144
                                        Form or Form Handler? I need to be able to edit and change my form directly.

                                        Answer: A

                                        Explanation:
                                        Marketing Cloud Account Engagement forms are the best option if you need to be able to edit and change your form directly. Marketing Cloud Account Engagement forms are built and managed completely in Marketing Cloud Account Engagement, and you can easily modify them using the form builder or the layout template. You can also preview and test your changes before publishing them. Form handlers, on the other hand, require you to edit and change your form on the external platform where it is hosted, and you may need to regenerate the code snippet if you add or remove any fields


                                        NEW QUESTION # 145
                                        LenoxSoft wants the "State" field to appear in real-time whenever a prospect selects "United States" for the "Country" field when completing their Marketing Cloud Account Engagement form.
                                        Which form feature should be utilized?

                                        Answer: C


                                        NEW QUESTION # 146
                                        What can the GoToWebinar connector do?

                                        Answer: B,C,D

                                        Explanation:
                                        The GoToWebinar connector is a feature that allows you to integrate Marketing Cloud Account Engagement with GoToWebinar, a web conferencing platform. With this connector, you can:
                                        Register prospects for GoToWebinar events from Marketing Cloud Account Engagement forms, landing pages, or completion actions.
                                        Automatically pull in prospects who exist in GoToWebinar but not Marketing Cloud Account Engagement and create new prospect records for them.
                                        Display registrations and attendance as activities on the prospect's record and use them as criteria for segmentation, automation, and reporting. Reference: [GoToWebinar Connector], [Set Up the GoToWebinar Connector]


                                        NEW QUESTION # 147
                                        ......

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