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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core Configuration | 30% | - HR Service Administration - HR Service Catalog Configuration - HR Document Generation - Virtual Agent for HR |
| Topic 2: Designer Integration | 25% | - Integration with HCM Systems - Employee Readiness using Workforce Dimensions - Configurable Workspace Integration |
| Topic 3: HR Case Management | 25% | - Case Templates and Quick Actions - HR Case Metrics and Reporting - HR Case Lifecycle - HR Case Creation and Assignment |
| Topic 4: Employee Record Management | 20% | - Onboarding/Offboarding Processes - Employee Documents and Signatures - Employee Data Model - Employee Service Center |
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NEW QUESTION # 69
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
Answer: C
Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf
NEW QUESTION # 70
What is the role of a Delegated Developer for HR Service Delivery?
Answer: D
Explanation:
The Delegated Developer role in HR Service Delivery is designed to allow specific users or groups the ability to perform administrative and development tasks within the HR scoped application without granting them the full system administrator [admin] role. Specifically, this role permits them to modify HR application objects such as skills, chat configurations, and surveys . This is a strategic security practice that adheres to the principle of least privilege, allowing HR technical team members to configure application- specific logic-like survey questions or chat queues-while remaining restricted from global system settings.
It differentiates development responsibilities from standard HR operations (like case handling) or global system administration. This ensures that HR-specific configurations remain under the control of the HR department while maintaining the security and stability of the broader ServiceNow platform.
NEW QUESTION # 71
The HR Profile table is used to track information for what Employment types? (Choose three.)
Answer: B,C,D
Explanation:
Explanation/Reference:
NEW QUESTION # 72
What determines if a user can view a Knowledge article?
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 73
Which scoped table is an extension of the Task table and allow only users with approved roles to access it?
Answer: C
NEW QUESTION # 74
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