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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 2: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 3: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 4: Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
| Topic 5: Work Order Management | 25% | - Manage work orders lifecycle
|
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NEW QUESTION # 202
Drag and Drop Question
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- bookable-resources
NEW QUESTION # 203
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
Answer: A
NEW QUESTION # 204
Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured.
You need to ensure the technicians can use Remote Assist.
What must the Bookable Resource Type be set to?
Answer: B
Explanation:
Collaborate in mixed reality with Field Service and Remote Assist
Prerequisites
Before you begin, make sure you have the following set-up:
A Dynamics 365 Field Service subscription.
Dynamics 365 Field Service mobile app installed.
Dynamics 365 Remote Assist mobile app installed.
*-> At least two bookable resources with resource type User. One for the technician (frontline worker) and another for the remote collaborator. Both users need a Field Service license, which gives them access to Remote Assist too.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/remote-assist-hololens
NEW QUESTION # 205
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
NEW QUESTION # 206
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 207
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