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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access- Sharing models and data visibility
- Profiles, permission sets, and roles in Experience Cloud
- User authentication and login methods
Topic 2: Analytics and Optimization- Adoption and performance metrics
- Experience Cloud reporting and dashboards
Topic 3: Collaboration and Engagement- Chatter and community engagement features
- Case management in Experience Cloud
Topic 4: Experience Site Configuration- Templates and branding
- Site creation and setup
- Navigation and structure configuration
Topic 5: Experience Cloud Fundamentals- Use cases and business value of Experience Cloud
- Experience Cloud licensing and capabilities
Topic 6: Experience Personalization- Salesforce CMS integration
- Content personalization strategies
- Audience targeting and segmentation

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EX-Con-101関連受験参考書 & EX-Con-101トレーニング

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Salesforce Certified Experience Cloud Consultant 認定 EX-Con-101 試験問題 (Q91-Q96):

質問 # 91
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

正解:D

解説:
Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.


質問 # 92
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possibleissue here?

正解:D

解説:
This permission allows the manager to create, edit, and delete all users in the org, including internal users.
This permission overrides the sharing settings and role hierarchy that normally restrictaccess to user records. To limit the manager's access to only community users, the manager should be given the Manage External Userspermission instead2


質問 # 93
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers

正解:C、D

解説:
Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.


質問 # 94
Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloudto build the HR help desk app Whet should NTO consider when building the MR help desk app?

正解:D

解説:
One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.


質問 # 95
Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers

正解:B、D

解説:
Partner Central and Build Your Own are two templates that ZRS can consider to build the portal for its partners. Partner Central is a template that is designed for managing partner relationships, such as recruiting, onboarding, training, and co-selling. Build Your Own is a template that allows you to create a custom site using Lightning Web Components and other web standards.


質問 # 96
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