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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Test and Deploy | 13% | - Deployment planning and execution - User acceptance testing management - Testing strategy and scenario design |
| Topic 2: Discovery | 13% | - Identify gaps between requirements and standard capabilities - Understand current state architecture - Document customer business needs, value and vision |
| Topic 3: Solution Design | 36% | - Define security and data access model - Map Energy and Utilities Cloud components to requirements - Define future state architecture - Validate data model fitment - Understand deployment tools and best practices - Design future state business processes |
| Topic 4: Implementation | 38% | - Product and pricing configuration - License and access management - Data migration and integration - Contract management configuration - Industry-specific component setup - Initial setup and configuration - Order Capture setup - Post-sales process enablement |
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NEW QUESTION # 27
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?
Answer: B
NEW QUESTION # 28
An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?
Answer: A,D,E
Explanation:
For an energy and utilities company looking to manage multi-site locations using Salesforce Energy and Utilities Cloud, the following objects can be utilized out of the box: A. Service Account: Represents the account receiving the service and can be used to organize and relate to multiple service locations. C. Service Point: Represents a specific physical location where services are delivered or measured, such as a metering point for utilities. D. Premises: Represents the physical location or property where service points are located, enabling the organization of multiple service points within a larger geographical or physical area.
These objects collectively facilitate the effective management of multi-site locations, providing a structured approach to tracking service delivery and consumption across different sites. Reference = The Salesforce Energy and Utilities Cloud documentation outlines the use of these objects within the standard data model, providing a foundation for managing complex site structures and utility services: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
NEW QUESTION # 29
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
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