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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies - Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management
Topic 2: Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Topic 3: Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Retention policies and export 3. Enterprise Key Management (EKM)
Topic 4: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 5: Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 6: Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel segments and cross-org channels 3. Channel naming conventions and organization - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which Salesforce platform feature is used to automate actions across Slack and Salesforce?

A. Salesforce Process Builder
B. Salesforce Marketing Cloud
C. Salesforce Flow
D. Salesforce Lightning Web Components

Answer: C

Explanation:
Salesforce Flow is used to automate processes and actions, including triggering notifications and updates to Slack based on changes to Salesforce data.

NEW QUESTION # 48
A small business with limited IT resources is adopting Slack. They need to ensure their team can effectively use Slack for daily communication and project management. What should be included in their learning plan?

A. An in-depth training on coding custom Slack bots and integrations, bypassing basic functionalities
B. Providing only written guides and manuals on Slack features, without any interactive or practical training sessions
C. Focus predominantly on the entertainment and social features of Slack to encourage team bonding
D. A balanced curriculum covering basic messaging, channel management, and how to use Slack for project collaboration and task tracking

Answer: D

Explanation:
For a small business, a curriculum that covers basic messaging, channel management, and practical applications of Slack for project collaboration and task tracking is crucial. This ensures that the team is well-equipped to use Slack effectively for their daily communication and project management needs.

NEW QUESTION # 49
In a company using Slack, there is a need for a role that can manage workspace settings, oversee channel creation, and handle user permissions but should not have access to billing information. Which Slack administrative role is best suited for this task?

A. Workspace Owner
B. Workspace Admin
C. User Group Admin
D. Org Owner

Answer: B

Explanation:
Workspace Admins have the capabilities to manage workspace settings, oversee channel creation, and handle user permissions, but they do not have access to billing information, making this role ideal for the described need.

NEW QUESTION # 50
When setting up an experiential learning environment for a live Slack training session, what is a crucial element to include to ensure participants are actively engaged?

A. A lecture-focused approach where participants only listen to explanations about Slack without any practical engagement
B. Limiting the session to reading from Slack user manuals without any hands-on activities
C. Interactive exercises where participants use Slack to simulate real-life scenarios, facilitated by an instructor for guidance and feedback
D. Encouraging participants to watch pre-recorded videos during the session, without any live interaction or practice

Answer: C

Explanation:
Interactive exercises that simulate real-life scenarios in Slack are essential for experiential learning. This approach allows participants to actively engage with Slack, apply what they learn in a practical context, and receive immediate guidance and feedback from an instructor, which enhances the learning experience.

NEW QUESTION # 51
If a client needs specific custom integrations developed for their Slack workspace, who should ideally take on this task?

A. The Slack team, as they have comprehensive knowledge of the Slack API and its capabilities
B. The Partner's development team, in collaboration with the client's technical team for specifications and requirements
C. An independent contractor hired specifically for this purpose
D. The client's internal development team, since they understand their own systems better than anyone else

Answer: B

Explanation:
Custom integrations should ideally be developed by the Partner's development team, as they have expertise in creating Slack integrations. Collaboration with the client's technical team is crucial to ensure that the integrations meet the specific needs and requirements of the client.

NEW QUESTION # 52
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