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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFNDv4
Exam Duration:	60 minutes
Exam Format:	Multiple Choice
Available Languages:	French, Japanese, Spanish, German, Portuguese, Chinese, English, Italian
Related Certifications:	ITIL 4 Foundation
Passing Score:	65%
Real Exam Qty:	40
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online or Test Center (Pearson VUE / EXIN)
Pre Condition:	None
Official Syllabus URL:	https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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The ITILFND_V4 certification exam is a 60-minute exam that consists of 40 multiple-choice questions. ITILFND_V4 exam covers the key concepts and principles of the ITIL 4 framework, including the four dimensions of service management, the service value system, and the ITIL 4 service management practices. ITILFND_V4 exam is administered by EXIN, a leading provider of IT certification exams, and passing the exam requires a minimum score of 65%.

The ITILFND_V4 Exam is an entry-level certification exam that does not have any prerequisites. It is suitable for individuals who are new to ITSM or have some experience in ITSM but want to enhance their knowledge and skills. ITIL 4 Foundation certification can benefit a wide range of professionals, such as IT service desk analysts, IT support engineers, IT project managers, and IT service managers.

EXIN ITIL 4 Foundation Sample Questions (Q282-Q287):

NEW QUESTION # 282
Which activity is part of the 'continual improvement' practice?

A. Identifying the cause of unplanned interruptions to service
B. Improving relationships with and between stakeholders
C. Handling compliments and complaints from users to identify improvements
D. Prioritizing and creating business cases for improvement initiatives

Answer: D

NEW QUESTION # 283
Which of the following is NOT recommended by the guiding principle 'start where you are'?

A. Building something completely new
B. Collecting data directly from the source
C. Identifying what is available to be leveraged
D. Asking questions that appear to be stupid

Answer: A

NEW QUESTION # 284
Service transition contains detailed descriptions of which processes?

A. Change management, capacity management, event management, service request management
B. Service level management, service portfolio management, service asset and configuration management
C. Change management, service asset and configuration management, release and deployment management
D. Service asset and configuration management, release and deployment management, request fulfillment

Answer: C

NEW QUESTION # 285
Which are objectives of problem management?
1. Eliminate recurring incidents
2. Minimize the impact of incidents that cannot be prevented
3. Increase visibility and communication of incidents
4. Provide a trigger for the raising of incidents

A. 1 and 4
B. 3 and 4
C. 2 and 3
D. 1 and 2

Answer: D

NEW QUESTION # 286
Which is an activity in the 'problem control' phase of problem management?

A. Reviewing incident records to identify trends
B. Implementing a technical fix to resolve an issue
C. Documenting the steps in a workaround
D. Re-assessing a known error to manage the ongoing impact

Answer: C

NEW QUESTION # 287
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