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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
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NEW QUESTION # 24
What characteristic is true with regards to autoscheduling?
Choose the correct answer.
Answer: B
NEW QUESTION # 25
What are the characteristics of a system with a clean core? (Choose the correct features) There are three correct answers.
Answer: A,D,E
NEW QUESTION # 26
Which of these configuration options can be used to help ensure that data volumes on mobile devices can be kept under control?
There are three correct answers.
Answer: A,B,C
NEW QUESTION # 27
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
Answer: A,C,D
NEW QUESTION # 28
What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
Answer: A
NEW QUESTION # 29
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