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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Topic 2: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Testing, validation, and deployment
- Configuration and setup of GPR
- Performance monitoring and reporting
- Getting started and prerequisites
Topic 3: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Optimization and continuous improvement
- Creating and managing action maps

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 64
Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 65
Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 66
Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

Answer: B


NEW QUESTION # 67
What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 68
......

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