ITIL-4-Foundation Test Pdf - Certification ITIL-4-Foundation Exam Infor

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Four Dimensions of Service Management15%- Organizations and people
- Value streams and processes
- Partners and suppliers
- Information and technology
ITIL Service Value System20%- Governance
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Continual improvement
- Overview and purpose
Service Management Concepts15%- Products and services
- Value, outcomes, costs and risks
- Service relationships: service providers, consumers, stakeholders
ITIL Guiding Principles20%- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
- Collaborate and promote visibility
- Focus on value
- Optimize and automate
- Think and work holistically
ITIL Practices30%- General management practices
  • 1. Relationship management
    • 2. Information security management
      • 3. Service level management
        • 4. Continual improvement
          • 5. Supplier management
            - Service management practices
            • 1. Change enablement
              • 2. Deployment management
                • 3. Incident management
                  • 4. Service request management
                    • 5. Service configuration management
                      • 6. Problem management
                        • 7. Service desk

                          >> ITIL-4-Foundation Test Pdf <<

                          Certification ITIL-4-Foundation Exam Infor - ITIL-4-Foundation Exam Flashcards

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                          ITIL 4 Foundation Exam Sample Questions (Q26-Q31):

                          NEW QUESTION # 26
                          Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

                          Answer: D

                          Explanation:
                          Explanation
                          https://www.bmc.com/blogs/itil-service-level-management/


                          NEW QUESTION # 27
                          What is defined as any financially valuable component that can contribute to the delivery of a service?

                          Answer: A


                          NEW QUESTION # 28
                          Which dimension includes the knowledge needed for the management of services?

                          Answer: A


                          NEW QUESTION # 29
                          Which is included in the purpose of the 'improve' value chain activity?

                          Answer: D

                          Explanation:
                          The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
                          https://wiki.process-symphony.com.au/framework/lifecycle/service-value-systemitil-4/#:~:text=The%20purpose


                          NEW QUESTION # 30
                          Which dimension of service management considers the workflows and controls needed to deliver services?

                          Answer: A

                          Explanation:
                          Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management


                          NEW QUESTION # 31
                          ......

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