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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Sharing rules and external visibility - Data access and security model |
| Topic 2: Adoption and Analytics | 5% | - Moderation and community governance - Reporting and dashboards - Engagement and adoption strategies |
| Topic 3: Administration, Setup, and Configuration | 25% | - Deployment and migration - PRM and service integration - Site setup and activation |
| Topic 4: User Creation and Authentication | 13% | - External user activation and permissions - User provisioning methods - Single Sign-On and identity providers |
| Topic 5: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 6: Branding, Personalization, and Content | 15% | - Branding and layout customization - Content management and CMS integration - Personalization and targeted content |
| Topic 7: Customization Considerations and Limitations | 7% | - Limits and governor considerations - Declarative vs programmatic options - Performance and scalability |
| Topic 8: Templates and Themes | 10% | - Theme customization and design - Lightning and Visualforce options - Template selection and configuration |
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NEW QUESTION # 55
The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?
Answer: A
Explanation:
To move a site from one production org to another production org that is not directly connected, UC should use Lightning BoltExport and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.
NEW QUESTION # 56
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
Answer: A,D
Explanation:
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such ascases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutionsand custom case management.
NEW QUESTION # 57
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
Answer: B,C,E
Explanation:
To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
* Create an FAQ Knowledge article. A Knowledgearticle is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
* Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
* Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
NEW QUESTION # 58
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.
What caused this issue?
Answer: C
Explanation:
One possible cause of this issue is that the sender's email address was changed and not verified. The sender's email address is the email address that appears as the sender ofthe welcome emails to the customer users. If the sender's email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.
NEW QUESTION # 59
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
Answer: A,B,D
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the waysthat Salesforce PRM can help DF are:
* Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.
* Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.
* Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.
NEW QUESTION # 60
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