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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 2	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 3	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

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Salesforce Certified Slack Administrator Sample Questions (Q206-Q211):

NEW QUESTION # 206
You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal, and Contractors.
An executive wants to create a communication channel with everyone in the IT and Internal workspace, but not Contractors.
What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?
(Select the best answer.)

A. Create a Slack Connect channel between the IT and Internal workspaces.
B. Create a multi-workspace channel between the IT and Internal workspaces.
C. Create an org-wide channel, and exclude the Contractors workspace.
D. Create a channel in the IT workspace, and invite members from the Internal workspace as guests.

Answer: B

Explanation:
Slack recommends:
"Multi-workspace channels allow you to share a channel between select workspaces within an Enterprise Grid org, enabling collaboration across designated workspaces while keeping others excluded." Org-wide channels (A) include all members by default. Slack Connect (B) is for external organizations, not internal collaboration. Inviting Internal members as guests (C) is unnecessary and inefficient.
(Reference: Slack Administration Study Guide - Multi-Workspace Channels)
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NEW QUESTION # 207
You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
B. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
C. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.
D. Create a process to request public channel creation through Slack admins.

Answer: B

Explanation:
Slack recommends setting and communicating a strong channel naming and creation policy to improve discoverability and reduce confusion.
According to Slack best practices for channel management:
"A consistent channel naming convention helps employees find information more easily and prevents the creation of duplicative channels. A documented and communicated policy ensures that channel creators follow structure guidelines without needing admin intervention." Pinning guides (A) and posting lists (B) are helpful for awareness but do not solve the underlying structural issues. Requiring admins for every new channel (C) is too restrictive and counter to Slack's flexibility model.
(Reference: Slack Administration Study Guide - Channel Management and Naming Conventions)
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NEW QUESTION # 208
You're an Org Admin responsible for managing your organization's three workspaces, which are grouped by business vertical. Your organization wants to increase Slack usage to include additional users from other departments, and you anticipate this will result in requests for additional workspaces to house vertical-specific channels. You want to ensure there's a clear policy in place for end users to follow when requesting new workspaces.
Given these business requirements, what is the best way to manage requests to create new workspaces?

A. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
B. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
C. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
D. Do not allow end users to request new workspaces; instead, encourage them to create more channels.

Answer: B

NEW QUESTION # 209
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?

A. Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
B. Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.
C. Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
D. Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.

Answer: B

Explanation:
Slack best practices for app governance recommend:
"The most efficient method is to proactively restrict high-risk apps and automatically allow safe, non- restricted apps, minimizing admin intervention." Annual whitelisting (B) is infrequent and can quickly become outdated. Asking users to self-rate risk (C) is unreliable. Complex rule chains (D) are difficult to maintain.
(Reference: Slack Administration Study Guide - Streamlining App Management)
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NEW QUESTION # 210
You're an Org Primary Owner on your company's Slack Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief Information Officer (CIO) is keen on keeping all members of the organization informed about new Slack features on an ongoing basis.
How can you ensure all members are receiving ongoing enablement on new Slack features?
(Select the best answer.)

A. Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.
B. Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.
C. Advise Workspace Admins to direct all members to Slack's website to review new features.
D. Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.

Answer: D

Explanation:
Slack recommends using an org-wide channel for announcements:
"An org-wide channel ensures that important updates reach every member across all workspaces.
Bookmarking learning materials in the channel also provides members with easy access to ongoing resources and updates." Options B and C place too much burden on members to seek out information. D is reactive (waiting for questions) rather than proactive enablement.
(Reference: Slack Administration Study Guide - Managing Change and Member Enablement)
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NEW QUESTION # 211
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