500-442最速合格 & 500-442予想試験

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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Basic Calls and Agent Settings	20%	- Configure basic call treatment - Configure basic agent functionality - Deploy basic call settings - Build basic ICM scripts
Topic 2: Advanced Features	10%	- Understand CCE features beyond default settings
Topic 3: Reporting	10%	- Utilize Cisco Unified Intelligence Center (CUIC)
Topic 4: Advanced Configuration	20%	- Configure RONA support - Configure roles and departments - Implement VXML applications
Topic 5: Overview	20%	- Describe CCE components and architecture - Explain call flow - Understand Contact Center basics - Describe access tools
Topic 6: Configuration and Implementation	20%	- Implement precision routing - Utilize Finesse administration tool - Configure agent teams and supervisors

>> 500-442最速合格 <<

Cisco 500-442予想試験 & 500-442参考書勉強

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Cisco Administering Cisco Contact Center Enterprise 認定 500-442 試験問題 (Q35-Q40):

質問 # 35
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A. DPCCE 12K
B. PCCE Admin Mode
C. PCCE 2K
D. DPCCE 4K
E. PCCE Lab Mode

正解：B、E

質問 # 36
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. the number of calls the agent has taken
B. the Weight of the attribute
C. Longest Available
D. the agent with the Most Attributes

正解：B

解説：
Precision Queues in Cisco Contact Center solutions allow callers to reach agents based on attributes and proficiency ratings rather than just the skill group membership. The key differentiator is:B.The Weight of the attribute:Precision Queues evaluate the attributes assigned to agents, such as language proficiency or product knowledge, along with their weights. Callers are thenmatched to agents based on these weighted attributes, allowing for more granified routing decisions compared to traditional skill group-based routing.References:Cisco documentation on Contact Center routing and agent configuration explains the functionality of Precision Queues, including how attributes and their weights are used to match callers with the most suitable agents.

質問 # 37
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM sends a VRU Label, which prompts a command to CVP
B. ICM responds to the Route Request by running an Administrative Script.
C. ICM sends an Agent Label, which prompts a command to CVP.
D. ICM responds to the Route Request by running a Routing Script.

正解：D

解説：
In a Cisco Contact Center Enterprise (CCE) Call Flow, when ICM receives a new Route Request from CVP, the response is B. ICM responds to the Route Request by running a Routing Script. This script contains the logic that determines how the call should be routed within the contact center, which could involve sending the call to an IVR for self-service, queueing the call for an available agent, or implementing other routing decisions based on the business rules defined in the script.References:Cisco CCE scripting and routing documentation provides insights into how ICM processes Route Requests and the role of Routing Scripts in determining call treatment and routing.

質問 # 38
Which tool can be used to verify the configuration of Basic Call settings?

A. Deleted Objects tool
B. Router Log Viewer
C. ICM Script Editor
D. Call Tracer

正解：D

解説：
After configuring the basic call flow elements in Cisco CCE (Dialed Numbers, Call Types, Scripts, Skill Groups), administrators need a way to verify that calls are being processed correctly and that configuration is working as expected in real time.
Why the Correct Answer is Right: D is correct. The Call Tracer (Call Trace tool) is the purpose-built diagnostic tool for verifying CCE call configuration. It allows administrators to trace a call through the entire CCE system in real time-showing how the Dialed Number is matched, which Call Type is selected, which Routing Script runs, and how the call is ultimately handled. This directly verifies Basic Call settings.
Why Each Incorrect Answer is Wrong: A is wrong because the Deleted Objects tool is used to manage and purge objects marked for deletion from the CCE database-it is not a diagnostic or verification tool. B is wrong because ICM Script Editor creates and modifies routing scripts-it can display script logic but does not actively trace call processing in real time. C is wrong because the Router Log Viewer provides detailed router processing logs for deep troubleshooting-it is a log analysis tool, not a real-time call configuration verification tool.
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質問 # 39
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Dashboard Administrator
B. Security Configuration Designer
C. Report Definition Designer
D. Security Administrator
E. Report Designer

正解：C、D

質問 # 40
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