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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce CRM Content | 5% | - Configure and manage Salesforce CRM Content libraries - Explain when and how to use Salesforce CRM Content |
| Topic 2: Process Automation | 13% | - Evaluate when to use declarative automation tools vs. programmatic tools - Explain how to use Flow to automate business logic - Given a scenario, design and configure Flow (Screen Flow, Autolaunched Flow) - Explain how to configure and use Workflow and Process Builder |
| Topic 3: Reporting & Analytics | 8% | - Explain and configure analytics capabilities - Create reports and dashboards - Given a scenario, determine which reporting tool to use |
| Topic 4: Salesforce Fundamentals | 8% | - Explain the capabilities and constraints of the Salesforce platform - Determine appropriate licensing model for orgs - Given a scenario, identify the appropriate deployment approach |
| Topic 5: User Interface | 13% | - Given a scenario, determine which UI features to use - Configure Salesforce Mobile App and Lightning Console - Describe the UI capabilities and customization options available - Explain how to configure Lightning pages and the Lightning App Builder |
| Topic 6: Mobile Administration | 5% | - Determine the appropriate mobile configuration for a given scenario - Configure the Salesforce Mobile App |
| Topic 7: Security | 8% | - Configure org-level security settings and object-level access - Determine the appropriate sharing model for a given scenario - Explain the security features available and when to apply them |
| Topic 8: AppExchange | 3% | - Describe how to evaluate and install apps from AppExchange - Explain the security and trust considerations for AppExchange apps |
| Topic 9: Programmatic Development (Bonus - 17%) | 17% | - Describe Salesforce APIs and when to use them - Explain the basics of Apex and its use cases - Explain the basics of Lightning Web Components (LWC) - Describe when to use declarative vs. programmatic development |
| Topic 10: Environment Management & Deployment | 5% | - Determine the appropriate environment deployment model - Explain the capabilities and constraints of Change Sets - Explain the options for moving metadata and data between environments |
| Topic 11: Data Modeling | 10% | - Determine the appropriate field type for a given scenario - Explain the capabilities of the different relationship types (lookup, master-detail) - Select the appropriate schema design for a given scenario - Given a scenario, design and implement native Salesforce objects and relationships |
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NEW QUESTION # 106
An app builder has modified a Lightning record page for a case and has added an email button item to the page layout; however, users are unable to see the new item on the layout.
What are two potential reasons why users are unable to view the item on the Case Lightning record page?
Choose 2 answers
Answer: A,B
Explanation:
The email button item will not be visible on the Lightning record page if the page layout includes the case feed component or if the email button contains JavaScript. The case feed component replaces the standard buttons on the page layout with actions in the feed. The email button item will not work if it contains JavaScript because JavaScript buttons are not supported in Lightning Experience.
NEW QUESTION # 107
An app builder has created a custom Lightning App and wants to make it available to the internal users at Universal Containers. Which two steps are necessary to accomplish this task? Choose 2 answers:
Answer: C,D
Explanation:
The correct answers are A. Assign app to profiles and B. Build a Custom Tab for the app.
Your option A appears corrupted as "Asking new options," but the known Salesforce wording for this question is Assign app to profiles.
To make a custom Lightning app available to internal users, users must have access to the app through profile/app assignment. Salesforce documentation explains that assigned app settings specify which apps users can select from the Lightning Platform app menu.
A Custom Tab is also needed when exposing the custom app/component as something users can access from the Salesforce UI. Salesforce documentation states that custom tabs can appear in the app navigation bar and App Launcher.
Adding the app to a Visualforce page is not required, and uploading it to Static Resources is not how Lightning apps are made available to users.
NEW QUESTION # 108
The Universal Containers data manager has been complaining About the lack of data integrity on Contact records. Sales reps have not been filling out the Region field The data manager Wants the Region field filled out only for Contacts that are associated to Accounts that have been marked as 'High Priority' on the Customer Status Field What can the app builder do to fulfil this requirement?
Answer: A
Explanation:
The validation must happen when a Contact is saved because the missing field is Region on the Contact record. Salesforce validation rules evaluate data before a record is saved and return an error when the formula evaluates to True.
The app builder can create a validation rule on Contact that checks the related Account's Customer Status field and requires Region only when the Account is marked High Priority.
Example logic:
AND(
ISPICKVAL(Account.Customer_Status__c, "High Priority"),
ISBLANK(Region__c)
)
Why others are incorrect:
A is wrong because the missing field is on Contact, not Account.
B is wrong because Customer Status being required does not require Contact Region.
D is wrong because it would require Region for all Contacts, not only High Priority Account Contacts.
NEW QUESTION # 109
Cloud Kicks (CK) wants to track orders against inventory, ensuring its ability to fulfill order requests. CK created a junction object called Request Inventory to enable many-to-many relationships with the Inventory and Order objects.
What does the app builder need to provide to ensure users can view Request Inventory records?
Answer: A
Explanation:
To view a junction object record, a user must have at least read access to both master objects. This is because the junction object inherits the sharing and security settings from both master objects
NEW QUESTION # 110
Shipments at Cloud Kicks (CK) are created and updated by the warehouse staff in a Shipping application. The information needs to be pushed into Salesforce on a regular Basis. CK's app builder creates a custom object called Delivery_c to track the Information. How can the app builder prevent creating duplicate delivery records and update the Correct existing records when migrating data from the shipping application?
Answer: A
Explanation:
The correct answer is B. Create a unique External ID field and use Data Loader.
Cloud Kicks is receiving shipment data from an external shipping system on a regular basis. To prevent duplicate Delivery records and update the correct existing records, the app builder should create a field such as Tracking Number on Delivery__c, mark it as External ID and Unique, then use Data Loader Upsert.
Salesforce documentation states that external IDs can be used when importing custom objects to prevent duplicate records. Salesforce Data Loader documentation also states that upsert combines insert and update: if a matching record exists, it updates it; otherwise, it creates a new record.
A is less appropriate because this is a recurring system migration/update scenario, and Data Loader with External ID is the stronger tool.
C is incomplete because matching only on Salesforce ID requires the external system to already store Salesforce record IDs.
D may help detect duplicates, but duplicate/matching rules do not provide the clean upsert mechanism needed to update the correct existing record.
NEW QUESTION # 111
......
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