Latest C_FSM_2601 Version | Certified C_FSM_2601 Questions

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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Mobile SAP Field Service Management Application	11% - 20%	- Features and capabilities of mobile app - Accept, execute, and close service calls
Topic 2: Analytics and Reports	<10%	- Generate and interpret reports for decision-making - Access and use reporting tools
Topic 3: Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration
Topic 4: Customer Self-Service	<8%	- Self-service portal and process flow - Service request creation and execution
Topic 5: Planning and Dispatching	11% - 20%	- Features of planning and dispatching module - Create, assign, and manage service calls and resources
Topic 6: Crowd Workforce	<8%	- Manage crowd workforce assignments - Concept and benefits of Crowd Service
Topic 7: Master Data Management	<10%	- Create, maintain, and integrate master data - Components and data model of MDM
Topic 8: Smartforms	8% - 12%	- Create and manage Smartform templates - Features and use cases of Smartforms
Topic 9: Integrations	<8%	- Integration with SAP and third-party systems - End-to-end integration scenarios

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SAP Certified - SAP Field Service Management Sample Questions (Q50-Q55):

NEW QUESTION # 50
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A. Smartforms and feedback (checklists)
B. Autoscheduling
C. Customer self service

Answer: A

NEW QUESTION # 51
What information is contained in the QR code?
Choose the correct answer.

A. A short URL pointing to the web page with the chat assistant
B. A URI with the phone number of the responsible technician
C. A link pointing to the Self Service Portal

Answer: A

NEW QUESTION # 52
How can smartform instances be created?
There are three correct answers.

A. Manually by a technician on a mobile app
B. Automatically by a business rule
C. By the customer in the FSM Self Service application
D. Manually by a dispatcher on the Field Service Management web UI

Answer: A,B,D

NEW QUESTION # 53
What are some of the characteristics of assisted scheduling?
There are three correct answers.

A. The scope and parameters for assisted scheduling are largely pre-determined
B. The scope and parameters for assisted scheduling can be completely tailored to the use case
C. Assisted scheduling is triggered by the user or by an API call
D. Assisted scheduling can work with custom optimization policies
E. Assisted scheduling is triggered by a scheduled business rule

Answer: A,C,D

NEW QUESTION # 54
The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.

A. True
B. False

Answer: B

NEW QUESTION # 55
......

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