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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

A. Service request management
B. Problem management
C. Change enablement
D. Incident management

Answer: A

NEW QUESTION # 13
Users often do not provide feedback because they do not believe it will be addressed.
Which is the BEST method for encouraging users to submit feedback in this situation?

A. Offering rewards for providing feedback
B. Conducting mandatory feedback surveys
C. Reducing the number of feedback channels
D. Making feedback processing visible for everyone

Answer: D

NEW QUESTION # 14
An organization ' s efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the ' availability management ' practice can support both of these aims?

A. Using site reliability engineering techniques
B. Measuring the frequency of component failures
C. Automating the handling of detected events
D. Using chaos engineering techniques

Answer: A

Explanation:
This question is about balancing two goals that often seem in tension in HVIT: high availability and high change velocity. Site reliability engineering (SRE) is specifically designed to balance innovation speed with reliability outcomes by using engineering practices, automation, error budgets, observability, and operational learning.
A is only a metric and not a full improvement approach. B is useful, but event automation alone does not provide the broader balancing mechanism between reliability and delivery speed. C can be valuable for resilience testing, but SRE is the more complete and operationally integrated answer for supporting both fast change and availability.
Therefore D is best because SRE directly addresses the need to sustain resilient services while enabling rapid and frequent change.
=========

NEW QUESTION # 15
Which statement about the onboarding of services is CORRECT?

A. Onboarding should be conducted after the service is operational
B. The onboarding should be planned during the design of the service
C. Onboarding does not require customer involvement
D. The onboarding process is optional for new services

Answer: B

NEW QUESTION # 16
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The organization submits a detailed list of requirements to the service provider
B. The organization must customize the out-of-the-box service to meet its own needs
C. The service provider conducts one-on-one interviews with the organization
D. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

Answer: D

NEW QUESTION # 17
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