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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management |
| Topic 2: Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Topic 3: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Topic 4: Enabling Slack Success | 15% | - Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption |
| Topic 5: Security | 15% | - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies |
| Topic 6: Channel & User Group Administration | 28% | - Configure channel management policies - Manage user groups and channel permissions - Convert public channels to private channels - Manage default channels and required channels - Implement channel naming conventions and best practices |
| Topic 7: App Administration | 10% | - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration |
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NEW QUESTION # 20
At which point in the process should you claim your relevant domains for your Enterprise Grid organization?
Answer: A
Explanation:
According to Slack's best practices:
"Claim your domains as soon as possible. This process is not retroactive - workspaces created before claiming domains will continue to exist independently unless manually migrated." Thus, prompt domain claiming ensures better control and prevents users from unintentionally creating ungoverned workspaces.
(Reference: Slack Administration Study Guide - Domain Management in Enterprise Grid)
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NEW QUESTION # 21
You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)
Answer: C
Explanation:
Slack advises for project collaboration:
"Creating a public project channel enhances transparency, supports future onboarding, and allows new members to catch up easily." Private channels (A) are better for confidential projects, but transparency is key here. Group DMs (B) are limited and not suited for full project collaboration. DMs (C) are inefficient for team onboarding.
(Reference: Slack Administration Study Guide - Channel Best Practices for Project Work)
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NEW QUESTION # 22
You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)
Answer: B
Explanation:
Slack recommends:
"When social channels overwhelm the workspace and impact findability of work-related content, creating a separate workspace for social and community discussions helps maintain focus and discoverability." Simply deleting channels (B, D) risks damaging community culture. Making channels multi-workspace (A) doesn't solve workspace clutter - it just duplicates visibility.
(Reference: Slack Administration Study Guide - Workspace Design for Scalability and Discoverability)
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NEW QUESTION # 23
Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region.
Which specific data types will be uniquely stored in this geographic region? (Select the best answer.)
Answer: C
Explanation:
With Slack's data residency, the following data types are stored in the selected region:
"Messages, files, snippets, posts, and member profiles."
Data used for analytics and some metadata may still be processed globally, but the primary user-generated content is kept within the specified region.
(Reference: Slack Administration Study Guide - Data Residency Overview)
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NEW QUESTION # 24
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?
Answer: B
Explanation:
In Enterprise Grid, to manage who can invite guests:
"Org Admins can configure organization-wide policies that set permissions for inviting external users, including granting specific non-admin users the ability to invite guests." This is handled under Organization Policies, not through workspace-specific settings or ownership transfer.
(Reference: Slack Administration Study Guide - User Management and Org Policies)
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NEW QUESTION # 25
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