1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional preparation & 1Z0-1064-26 prep4sure torrent

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Work Assignment and Routing	- Queues and assignment rules 1. Assignment rules based on SR attributes 2. Agent capacity and availability 3. Queue configuration - Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding - Chatbot and automation 1. Virtual assistant configuration
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Screen pop functionality 3. Call flows configuration
Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Notifications and performance tracking 2. Milestones and operating calendars 3. Coverage and service tiers
Managing and Extending Service Requests	- Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows - Service Request configuration and lifecycle management 1. Profile options and system configuration 2. Scheduled processes and automation 3. Service catalog and category hierarchy 4. User and role management 5. SR outcomes and resolutions

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Severities
B. Manage Service Request Products
C. Manage Service Request Status Values
D. Manage Service Request Resolutions
E. Manage Service Request Queue
F. Manage Service Request Categories

Answer: B,C,E,F

NEW QUESTION # 20
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management article links
B. Product and category filtering
C. Service request links
D. Default notification preferences
E. Default chat channel preferences
F. Knowledge management language locales
G. Default timezone
H. Default communication preferences

Answer: A,B,C,F

NEW QUESTION # 21
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update SR reference
B. Delete activity
C. Delete message
D. Update resource member
E. Update resource manager

Answer: A,B,D

NEW QUESTION # 22
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
C. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

Answer: A

NEW QUESTION # 23
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

Answer: D

NEW QUESTION # 24
......

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