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| Topic | Details |
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| Topic 1 | - Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
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| Topic 2 | - App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
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| Topic 3 | - User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
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| Topic 4 | - Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
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Salesforce Certified Slack Administrator Sample Questions (Q43-Q48):
NEW QUESTION # 43
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
- A. Approve and install apps to integrate their support tools with Slack.
- B. Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
- C. Allow everyone on the Customer Support team to approve and install the apps they need.
- D. Streamline an incident management workflow.
Answer: B,D
NEW QUESTION # 44
Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region. Which specific data types will be uniquely stored in this geographic region?
(Select the best answer.)
- A. Messages, files, snippets, posts and files
- B. Messages, files, data used for analytics, snippets and posts
- C. Messages, files, snippets, workspaces and channel membership information
- D. Messages, files, snippets, posts and member profiles
Answer: B
NEW QUESTION # 45
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed the following frustrations:
1. There are too many discreet silos between teams.
2. The organization is not very transparent.
3. It is difficult to locate important information.
In developing a plan to address these concerns, IT leadership asks you to provide metrics that can be tracked over the course of the next year to help measure progress towards increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)
- A. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
- B. Number of multi-workspace channels across the organization
- C. Number of weekly active members (i.e., active in the last 7 days)
- D. Percentage of message engagement in org-wide announcements channels in the last six months
Answer: A
NEW QUESTION # 46
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
- A. Disconnect all shared connection points with the offensive user's organization using the Connections menu.
- B. Remove the user from all of their channels in bulk using the External People menu.
- C. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
- D. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
Answer: B
Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 47
You're an admin for your company's Slack Enterprise Grid org. You started an initiative focusing on new ways to engage employees. There are channels for pets, affinity groups, and more, but the number of channels has become too large for your company'? single workspace. Employees are reporting that it is difficult to find relevant customer information. The leadership team has asked you for guidance on how to proceed.
What do you recommend as a next step?
(Select the best answer.)
- A. Create a new Social workspace, and make all the channels multi-workspace.
- B. Delete social channels that have been inactive for more than 90 days.
- C. Create a new Social workspace, and move the relevant channels to that workspace.
- D. Delete or consolidate some of the social channels since there are too many.
Answer: C
NEW QUESTION # 48
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