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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 2
  • App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 3
  • User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 4
  • Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.

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Salesforce Certified Slack Administrator Sample Questions (Q43-Q48):

NEW QUESTION # 43
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

Answer: B,D


NEW QUESTION # 44
Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region. Which specific data types will be uniquely stored in this geographic region?
(Select the best answer.)

Answer: B


NEW QUESTION # 45
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed the following frustrations:
1. There are too many discreet silos between teams.
2. The organization is not very transparent.
3. It is difficult to locate important information.
In developing a plan to address these concerns, IT leadership asks you to provide metrics that can be tracked over the course of the next year to help measure progress towards increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

Answer: A


NEW QUESTION # 46
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?

Answer: B

Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 47
You're an admin for your company's Slack Enterprise Grid org. You started an initiative focusing on new ways to engage employees. There are channels for pets, affinity groups, and more, but the number of channels has become too large for your company'? single workspace. Employees are reporting that it is difficult to find relevant customer information. The leadership team has asked you for guidance on how to proceed.
What do you recommend as a next step?
(Select the best answer.)

Answer: C


NEW QUESTION # 48
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