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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
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NEW QUESTION # 56
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
Answer: C
NEW QUESTION # 57
Which of the following features are part of company configuration?
There are four correct answers.
Answer: A,C,D,E
NEW QUESTION # 58
Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
Answer: C
NEW QUESTION # 59
Which statement is true regarding the planning widget?
Choose the correct answer.
Answer: B
NEW QUESTION # 60
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 61
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