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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Web Page Creation and Generation
C. Automation Programs
D. Smart Analytics
E. Processing Leads and Opportunities

Answer: A,C,D

NEW QUESTION # 32
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Emarsys
B. SAP Commerce Cloud
C. SAP Customer Data
D. SAP Sales Cloud Version 2

Answer: C

NEW QUESTION # 33
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Support end-to-end e-commerce processes
B. Delivery of an e-commerce platform
C. Management of opportunities
D. Checkout and payment modules
E. Customer credit scoring

Answer: A,B,D

NEW QUESTION # 34
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Intelligent Lead Score
C. Agent Desktop
D. Case Management
E. Forecasting and Pipeline Management

Answer: A,B,E

NEW QUESTION # 35
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 36
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