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| Section | Weight | Objectives |
|---|---|---|
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories |
| Customer Discovery | 17% | - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage |
| Collaboration with Stakeholders | 23% | - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Identify improvement opportunities - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce |
| Development Support and User Acceptance | 12% | - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Document lessons learned and feedback - Support development teams with clarification |
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NEW QUESTION # 209
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?
Answer: A
Explanation:
This answer states that using a journey map is what the BA should use to better understand the customers pain points before writing requirements for Cloud Kicks who will launch a new customer experience portal. A journey map is a diagram that shows how a customer interacts with an organization across different touchpoints or channels over time. A journey map can help the BA to better understand the customers pain points by identifying where, when, why, and how the customer experiences frustration, dissatisfaction, or difficulty with the current service or solution. A journey map can also help the BA to empathize with the customer and to design a better customer experience that meets their needs and expectations. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use- stakeholder-engagement-skills
NEW QUESTION # 210
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?
Answer: B
Explanation:
The type of research that the business analyst should use to elicit user stories from UC's customers is interviewing. Interviewing is a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc.
Interviewing helps to elicit user stories from UC's customers by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviewing also helps to build rapport and trust with the customers and show them respect and appreciation for their input. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer- discovery
NEW QUESTION # 211
After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.
* The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.
* The stakeholder noticed a misspelled column name in the Opportunity Funnel report.
* The stakeholder wants to add five additional fields to the Opportunity Funnel report.
Which actions should the BA take?
Answer: A
Explanation:
According to the Salesforce Business Analyst Certification Prep, the business analyst's role in user acceptance is to facilitate the feedback loop between the development team and the business stakeholders1. The BA should log any issues or change requests that are identified during the UAT sessions and prioritize them according to the project scope and timeline1. A misspelled column name is a minor defect that should be logged as a bug and fixed before the release2. Adding five additional fields to the report is a new requirement that should be logged as an enhancement and evaluated for the next sprint or release3. The BA should thank the stakeholder for their feedback and communicate the status of their requests1. References: Salesforce Certified Business Analyst Exam Questions, Salesforce Business Analyst Certification Practice Quiz and Sample Questions, Explore User Acceptance Unit
NEW QUESTION # 212
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
Answer: B
Explanation:
The user story that the business analyst should write to describe the functional requirement is:
As a sales clerk, I want to see item availability and locations to help customers find items.
This user story follows the standard format of "As a <role>, I want <goal> so that <reason>". The role is
"sales clerk", the goal is "to see item availability and locations", and the reason is "to help customers find items". This user story is concise, focused, and valuable to the user and the customer. It does not specify how the goal will be achieved or implemented, which will be defined later in the acceptance criteria or design phase. References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user- stories
NEW QUESTION # 213
Which permission is required to create, delete, refresh or activate a Sandbox?
Answer: A
Explanation:
The Manage Sandbox permission is required to create, delete, refresh or activate a Sandbox. Sandbox Editor, Environment Manager, and System Administrator are not valid permissions in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_manage.htm&type=5
NEW QUESTION # 214
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