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Candidates who become CIPS L5M9 certified demonstrate their worth in the CIPS field. The Operations Management (L5M9) certification is proof of their competence and skills. This is a highly sought-after skill in large CIPS companies and makes a career easier for the candidate. To become certified, you must pass the Operations Management (L5M9) certification exam. For this task, you need high-quality and accurate Operations Management (L5M9) exam dumps. We have seen that candidates who study with outdated Operations Management (L5M9) practice material don't get success and lose their resources.
| Section | Objectives |
|---|---|
| Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
|
| Understand the design of operations management systems | - Analyse the design of goods and services
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
|
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NEW QUESTION # 113
One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?
Answer: D
Explanation:
Firstly, the sentence is False- BPR is more expensive than Kaizen- so discount options 1 and 2. Between 3 and 4, 4 is incorrect as BPR is quick and doesn't involve everyone. Kaizen is slow and involves everyone. Differences between BPR and Kaizen are on p.90 of the study guide.
NEW QUESTION # 114
In what circumstances would an organisation use a Fishbone diagram?
Answer: D
Explanation:
A fishbone diagram is used to map causes and effects. Therefore option 2 is correct. It's also known as a 'Cause and Effect Diagram' or an 'Ishikawa Diagram'. You can find an example of one on p.129
NEW QUESTION # 115
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?
Answer: B
Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.
NEW QUESTION # 116
The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?
Answer: A
Explanation:
1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.
NEW QUESTION # 117
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 7?
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 118
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