ITIL-4-Foundation : ITIL 4 Foundation Exam Study Question is Very Worthy of Study Efficiently - Pass4Test

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Practices	30%	- Service management practices 1. Problem management 2. Service request management 3. Service desk 4. Deployment management 5. Service configuration management 6. Change enablement 7. Incident management - General management practices 1. Service level management 2. Relationship management 3. Continual improvement 4. Information security management 5. Supplier management
Topic 2: Service Management Concepts	15%	- Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders
Topic 3: Four Dimensions of Service Management	15%	- Organizations and people - Value streams and processes - Partners and suppliers - Information and technology
Topic 4: ITIL Service Value System	20%	- Overview and purpose - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual improvement
Topic 5: ITIL Guiding Principles	20%	- Start where you are - Keep it simple and practical - Collaborate and promote visibility - Focus on value - Progress iteratively with feedback - Optimize and automate - Think and work holistically

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ITIL 4 Foundation Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which practice provides a single point of contact for users?

A. Service desk
B. Change control
C. Incident management
D. Service request management

Answer: A

NEW QUESTION # 72
Which describes a CORRECT approach to change authorization?

A. Emergency changes should be authorized by as many people as possible to reduce risk
B. Changes included in the change schedule are pre-authorized and do not need additional authorization
C. formal changes should be assessed and authorized before they are deployed
D. formal changes are typically implemented as service requests and authorized by the service desk

Answer: C

NEW QUESTION # 73
Which are elements of the service value system?

A. Customer value, stakeholder value, organization
B. Service provision, service consumption, service relationship management
C. Outcomes, utility, warranty
D. Governance, service value chain, practices

Answer: D

NEW QUESTION # 74
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A. As a problem
B. As a change request
C. As a service request
D. As an event

Answer: A

NEW QUESTION # 75
Which will NOT be handled as a service request?

A. The replacement of a toner cartridge
B. The provision of a laptop
C. The degradation of a service
D. A complaint about a support team

Answer: C

NEW QUESTION # 76
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