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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Real Exam Qty: | 60 |
| Exam Price: | $450 USD |
| Related Certifications: | ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator |
| Available Languages: | English |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CIS-ITSM Certification Exam is suitable for IT professionals who are working in roles such as ITSM administrators, ITSM consultants, ITSM project managers, and ITSM developers. Certified Implementation Specialist - IT Service Management certification helps individuals to demonstrate their proficiency in ServiceNow ITSM solutions and enhances their credibility in the industry. It also provides a competitive advantage to individuals when applying for job roles that require ServiceNow ITSM expertise.
NEW QUESTION # 164
Which three types of prices can the system administrator set for an organization's products? (Choose three.)
Answer: A,C,E
NEW QUESTION # 165
It is possible to import multiple word documents at the same time into a knowledge base.
Answer: A
NEW QUESTION # 166
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?
Answer: B
NEW QUESTION # 167
A new problem manager wants to know how to create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
Answer: B
Explanation:
The implementation requirement maps directly to E. Go to Reports > View/Run > All. then search for Problem reports; therefore E is correct. Problem Management focuses on identifying and controlling the underlying causes of incidents. ServiceNow separates investigation, root-cause analysis, workaround communication, fix implementation, post-fix review, Known Error knowledge, Problem Tasks, and risk acceptance so that permanent remediation is governed independently from the short-term restoration objective of Incident Management. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Submit a request for the sn_report_creator role; B. Submit a New Report Request via the service catalog; C. Take the Performance Analytics fundamentals course. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics:
Problem Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 168
What is a core difference between an Incident and a Problem?
Answer: A
NEW QUESTION # 169
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