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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 2	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 3	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 4	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 5	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 6	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 7	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q77-Q82):

NEW QUESTION # 77
A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next- Best-Action Designer.
Which configuration steps achieve the desired email frequency limit?

A. Configure an engagement policy that applies email limits to customer groups only.
B. Set customer contact limits for the email channel with a two-message monthly restriction.
C. Establish context-level limits that track two monthly interactions across channels.
D. Create a suppression policy that uses a two-email threshold and a monthly tracking period.

Answer: B

NEW QUESTION # 78
U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?

A. Scheduled update
B. Security event
C. Priority communication
D. Customer event

Answer: C

Explanation:
A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 79
GlobalRetail operates in a fast-changing digital marketplace where customer preferences and competitor offers change weekly. Their marketing team struggles with lengthy approval processes that prevent quick responses to market trends, often causing them to miss critical engagement opportunities.
What does agility represent in the context of customer engagement projects?

A. Outsourcing decision-making processes to external vendors for faster implementation speeds
B. Automating all business processes through artificial Intelligence and machine learning algorithms
C. Eliminating all testing requirements to completely accelerate software deployment cycles
D. An organization's ability to react quickly to marketplace changes and emerging trends

Answer: D

NEW QUESTION # 80
A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.
Which approach should the team lead use to implement these strategy and scorecard modifications?

A. Submit a Create new action request in 1:1 Operations Manager
B. Submit an Other request type in the Customer Decision Hub portal
C. Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal
D. Submit an Update existing action request in 1:1 Operations Manager

Answer: B

NEW QUESTION # 81
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

Answer:

Explanation:

NEW QUESTION # 82
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