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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channels	10%	- Multi-channel engagement 1. Web channel configuration 2. Outbound channel setup 3. Cross-channel engagement
Topic 2: Contact policy and volume constraints	13%	- Contact governance 1. Control customer contact frequency 2. Configure contact policies 3. Apply volume constraints
Topic 3: Engagement policies	15%	- Customer engagement rules 1. Define customer engagement policies 2. Customer journeys 3. Create an engagement strategy
Topic 4: Business agility in one-to-one customer engagement	12%	- Agile customer engagement 1. Adapt engagement strategies quickly 2. Support business-driven changes 3. Optimize customer experiences
Topic 5: Decision strategies	14%	- Strategy design 1. Use predictive analytics 2. Test decision logic 3. Build decision strategies
Topic 6: Next-Best-Action concepts	12%	- One-to-one customer engagement 1. Optimize the customer value in the contact center 2. Customer engagement blueprint 3. Essentials of always-on outbound 4. Optimize the next-best-action strategy 5. Define the starting population
Topic 7: Actions and treatments	12%	- Manage customer actions 1. Define and manage customer actions 2. Present a single offer on the web 3. Define an action for outbound
Topic 8: AI and arbitration	12%	- Decision optimization 1. Prioritize actions 2. Use AI in decisioning 3. Apply arbitration logic

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Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Prüfungsfragen mit Lösungen (Q85-Q90):

85. Frage
What does a dotted line from a "Group By" component to a "Filter" component mean?

A. A property from the "Group By" is referenced by the "Filter" component.
B. Information from the "Group By" is copied over to the "Filter" component.
C. There is a one-to-one relationship between the "Group By" and the "Filter" components.
D. To evaluate the "Group By" component, the "Filter" component is evaluated first.

Antwort: A

Begründung:
A dotted line from a "Group By" component to a "Filter" component means that a property from the "Group By" is referenced by the "Filter" component. For example, if you group customers by age and then filter them by average spending, you need to reference a property from the "Group By" component, such as .pxSegment, in the "Filter" component. A dotted line does not indicate a one-to-one relationship, an evaluation order, or a copying of information between components

86. Frage
U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?

A. Security event
B. Scheduled update
C. Customer event
D. Priority communication

Antwort: D

Begründung:
A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

87. Frage
U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.
What action does the bank need to take to achieve this business requirement?

A. Enable increasing stage upweighting for the first stage of the journey.
B. Enable increasing stage upweighting for the second stage of the journey.
C. Enable constant stage upweighting for the second stage of the journey.
D. Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.

Antwort: B

Begründung:
Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time- sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]

88. Frage
MyCo, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A. A seed list from the Test email tab
B. A list of customer email addresses from the Test email tab
C. Schedule an outbound run with a limited number of customers
D. Preview section from the email content editor

Antwort: A

Begründung:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified Reference: [Pega Academy - Decisioning Consultant - Testing email treatments]

89. Frage
U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?

A. Create an internal email treatment and import the email content HTML.
B. Create an external email treatment and use Customer Decision Hub to design the email.
C. Create an internal email treatment and use Customer Decision Hub to design the email.
D. Create an external email treatment and use an external tool to design the email.

Antwort: D

Begründung:
To implement this requirement, you need to create an external email treatment and use an external tool to design the email. An external email treatment is a type of treatment that allows you to use a third-party email service provider to send emails to your customers. You can configure the external email treatment with the name of the provider, the authentication details, and the template ID that corresponds to the email content that you design using an external tool. This way, you can leverage your existing tools and processes for sending emails, while still using Customer Decision Hub to select the best actions and treatments for your customers. Verified Reference: Pega Academy - Decisioning Consultant - Creating external treatments

90. Frage
......

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