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| Section | Weight | Objectives |
|---|---|---|
| Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Create and manage work orders - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Process work order inspections and recommendations |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Configure warehouse and inventory settings - Process purchase orders and returns - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Set up and configure customer assets - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Configure work order types and incident types |
| Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Manage scheduling options and requirements - Schedule work orders using various methods - Configure schedule board and board features |
The Microsoft MB-240 certification exam is a crucial part of career development in the tech sector. Cracking the Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) exam strengthens your chances of landing high-paying jobs and promotions. Yet, preparing for the MB-240 Exam can be challenging, and many working applicants struggle to find MB-240 practice test questions they require to be successful in their pursuit.
NEW QUESTION # 171
A new member of your company ' s scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 172
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
Answer: A,D
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or- service
NEW QUESTION # 173
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 174
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 175
You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.
You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 36S. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.
You need to resolve this issue.
What should you do before selecting Save and Publish?
Answer: B
NEW QUESTION # 176
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