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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: High-velocity IT practices and techniques- Resilient and secure systems
  • 1. Security by design
    • 2. Risk management
      - Automation and advanced technology
      • 1. Cloud computing and automation
        • 2. AI and machine learning support
          Topic 2: Digital Product Lifecycle- Design and development
          • 1. Agile and Lean delivery practices
            • 2. DevOps integration
              - Release and operations
              • 1. Resilient operations
                • 2. Continuous delivery and deployment
                  Topic 3: High-velocity IT Concepts- High-velocity nature of digital enterprises
                  • 1. Digital transformation drivers
                    • 2. Digital organization characteristics
                      - ITIL guiding principles in high-velocity environments
                      • 1. Start where you are
                        • 2. Progress iteratively with feedback
                          • 3. Focus on value
                            Topic 4: ITIL practices in high-velocity environments- Service management practices
                            • 1. Incident management
                              • 2. Change enablement
                                • 3. Deployment management

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q41-Q46):

                                  NEW QUESTION # 41
                                  A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
                                  Which stage of the digital product lifecycle is the provider MOST clearly operating in?

                                  Answer: B

                                  Explanation:
                                  The activities described are focused on creating and refining the product offering itself. Researching the opportunity, building a pilot, and learning from early adopters all fall within the obtain/build area of the lifecycle from the provider's perspective.
                                  Engage is more about interactions with users and customers in consuming and supporting the offering.
                                  Support is about ongoing service operation. Retire is about end-of-life activities. Since the scenario is centered on creating and evolving the offering before broader operational use, B is the strongest answer.
                                  =========


                                  NEW QUESTION # 42
                                  How can the ' business analysis ' practice contribute to a loosely coupled system architecture?

                                  Answer: B

                                  Explanation:
                                  A loosely coupled architecture depends on clarity about what each component needs to do, the boundaries between components, and how user needs are expressed as workable requirements. Business analysis contributes by translating stakeholder and user needs into requirements that can be allocated appropriately across components.
                                  A sounds more like architecture or design responsibility. B relates more to service level management. D is helpful in product thinking, especially for MVP work, but it is broader and less specifically tied to component- level contribution.
                                  C is best because business analysis helps ensure that requirements are correctly understood and decomposed in a way that supports modular, independent, and loosely coupled design.
                                  =========


                                  NEW QUESTION # 43
                                  An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
                                  Which initiative is the BEST way to achieve it?

                                  Answer: C


                                  NEW QUESTION # 44
                                  An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.
                                  Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

                                  Answer: D


                                  NEW QUESTION # 45
                                  An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The organization also wants to provide employees with the ability to adjust the layout of the portal. Which service provisioning approach should this organization use?

                                  Answer: B


                                  NEW QUESTION # 46
                                  ......

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