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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| Topic 2: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
| Topic 3: Data Tools | 23% | - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures |
| Topic 4: FlexCards | 23% | - Design FlexCards to meet requirements - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards |
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NEW QUESTION # 58
A public sector agency wants to digitize a paper-based permit application. The process requires a citizen to step through several screens of questions, upload a PDF document, and sign the application digitally. Which OmniStudio tool serves this specific use case?
Answer: B
Explanation:
OmniScript is the correct tool because the requirement is a guided, step-by-step digital interaction. The citizen must move through several screens, answer questions, upload supporting documentation, and complete an application process. Calculation Matrices are for rules-based calculations, not user-facing permit forms. Integration Procedures handle server-side orchestration and integrations, but they do not provide the guided UI experience. FlexCards are used to display contextual information and actions, not to run a multi-screen application journey.
Salesforce specifically positions OmniScripts as guided processes for customers, partners, and internal users, and Salesforce Public Sector documentation describes OmniScripts as tools for dynamic application forms for licenses, permits, programs, and services. Salesforce also supports file upload elements within OmniScripts.
NEW QUESTION # 59
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
Answer: C
Explanation:
The OmniStudio tool that the consultant should recommend to generate the pre-filled PDF is DataRaptor. A DataRaptor is a tool that can read, transform, and write data from Salesforce objects or JSON objects. A DataRaptor Load can write data to a PDF template using a PDF mapping file, and generate a PDF document with the contact information pre-filled. The PDF document can be stored as an attachment or a content document in Salesforce
NEW QUESTION # 60
A company uses Expression Sets to determine product pricing. Due to the company's pricing schedules, there is always more than one Expression Set active at one time for a given date. In this scenario, how will the calculation engine select which Expression Set to run?
Answer: A
Explanation:
The Expression Set with the highest rank is selected by the Calculation Engine when multiple active Expression Sets exist for the same date.
This ensures that the most relevant pricing rule is applied based on the company's prioritization strategy.
NEW QUESTION # 61
A pop-up window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign. Which two FlexCard features should the consultant recommend to meet these requirements? Choose 2 answers
Answer: A,C
Explanation:
Flyout Action (E) - The Flyout Action in a FlexCard is used to display additional information in a pop- up window. Since the requirement mentions that a pop-up window must display additional details, the Flyout Action is the best choice for this functionality.
OmniScript Action (B) - The OmniScript Action launches an OmniScript, which is a guided interaction tool for multi-step processes. Since the requirement states that a button should initiate a guided process to add new leads, an OmniScript is the ideal choice.
NEW QUESTION # 62
An investment portfolio manager wants to build a console to display:
- Client information
- Profile attributes
- Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
Answer: C
Explanation:
The consultant should design a solution using an OmniScript with multiple Step elements to meet the requirements. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display client information, profile attributes, and investment instrument information. A Step element can group related fields and elements in an OmniScript, and display them in a page or a section. The consultant can use multiple Step elements to organize the information into logical groups, such as client information, profile attributes, and investment instruments
NEW QUESTION # 63
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