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| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud Applications | 10% | - Account and Contact Management - Opportunity Management - Forecasting - Products, Price Books, and Quotes - Sales Cloud Features |
| Service Cloud Applications | 10% | - Cases and Entitlements - Web-to-Case and Email-to-Case - Service Contracts - Service Cloud Features - Omni-Channel |
| Organization Setup | 4% | - Currency Management - User Interface - Lightning Experience vs Classic - Company Information - Fiscal Year |
| Activity Management and Chatter | 4% | - Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds |
| User Setup | 8% | - User Licenses - Role Hierarchy - Permission Sets - Delegated Authentication - User Creation and Management - Profile Configuration |
| Workflow and Process Automation | 17% | - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Approval Processes - Process Builder |
| Standard and Custom Objects | 8% | - Custom Object Creation - Standard Object Overview - Roll-up Summary Fields - Object Relationships (Lookup, Master-Detail) |
| Reports and Dashboards | 11% | - Scheduling Reports - Dashboard Components - Report Builder - Report Types - Summary Reports and Matrix Reports - Joined Reports |
| Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Data Management | 10% | - Data Loader - Data Export - Data Import Wizard - Data Quality Best Practices - Duplicate Rules and Matching Rules |
| Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Object-Level Permissions - Login Hours and IP Ranges - Salesforce Shield - Field-Level Security |
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NEW QUESTION # 83
Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?
Answer: D
NEW QUESTION # 84
An Approval Process begins when a record is:
Answer: B
Explanation:
Section: Volume A
NEW QUESTION # 85
For how many days deleted records are kept in the Recycle Bin?
Answer: B
Explanation:
Section: Volume D
NEW QUESTION # 86
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website.
They want to send different messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?
Answer: D
NEW QUESTION # 87
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
Answer: C
Explanation:
Explanation
Email-to-Case allows administrators to set up routing addresses that automatically create cases from incoming emails and assign them to queues based on predefined criteria. This way, emails from customers can generate cases automatically and be sent to the correct queue. A flow is a tool for building automated processes, but it is not designed for email routing. A custom email service is a way to process inbound emails using Apex code, but it requires coding skills and is more complex than Email-to-Case. An escalation rule is a way to escalate cases based on certain conditions, but it does not create cases from emails or assign them to queues.
References: https://help.salesforce.com/s/articleView?id=sf.customize_email2case.htm&type=5
NEW QUESTION # 88
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