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NEW QUESTION # 140
A customer has low product adoption six months into a multi-year contract. How does applying the T+ proactive approach in this scenario protect recurring revenue?
Answer: A
Explanation:
The purpose of the T+ proactive approach is to protect recurring revenue by addressing renewal risk throughout the active contract term, rather than waiting until the traditional T-minus renewal window. In this scenario, low adoption at six months is an early-warning indicator that the customer may not be realizing sufficient value from the Cisco solution. The correct response is to identify the causes of low adoption and coordinate mitigation while there is still substantial time remaining in the contract.
This directly supports recurring-revenue protection because customers are more likely to renew when they have adopted the intended use cases, are consuming relevant capabilities, and can connect that usage to measurable business outcomes. The RM should work with the CSM and other appropriate stakeholders to understand barriers, improve adoption, and restore value realization before expiration becomes imminent.
Option B is premature because low adoption does not automatically justify restructuring the commercial commitment. Option C focuses on escalation and documentation rather than resolving the root cause. Logging the risk may be appropriate, but it is not the primary value of T+. Option D misinterprets T+ as early quoting; proactive renewal management is fundamentally about protecting customer value and renewal readiness, not simply accelerating a commercial transaction.
Therefore, A is correct.
NEW QUESTION # 141
Which three financial metrics are critical in renewing subscriptions?(Choose three)?
Answer: A,C,D
NEW QUESTION # 142
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
Answer: B,C,D
NEW QUESTION # 143
A customer currently on A La Carte licensing is identified as an EA candidate in the PXP Sales Opportunities tab under the EA Penetration signal. How should the RM act on this signal?
Answer: D
Explanation:
The EA Penetration signal is an expansion and transformation opportunity. When PXP identifies a customer using multiple A La Carte licenses as an Enterprise Agreement candidate, the RM should evaluate whether those individual licenses can be consolidated into an EA that better aligns with the customer's technology footprint, growth requirements, and purchasing model.
Cisco Enterprise Agreements are designed to simplify software procurement and lifecycle management by consolidating eligible Cisco software portfolios under a unified agreement. For the RM, an EA-candidate signal should trigger collaboration with the Account Manager and relevant specialists to review the Installed Base, current licensing mix, renewal timing, expected growth, and commercial suitability of migration. This supports both customer simplification and recurring-revenue expansion.
Option A is incorrect because True Forward applies after an EA is already in place and consumption exceeds the committed entitlement or applicable growth allowance; it is not the mechanism for converting A La Carte licenses into an EA. Option B ignores the strategic opportunity identified by PXP and simply perpetuates the existing licensing model. Option C is also incorrect because an EA Penetration signal is not evidence of license noncompliance.
The RM should treat the PXP signal as an actionable expansion opportunity, assess the customer ' s A La Carte estate, and determine whether migration to an Enterprise Agreement provides greater customer and commercial value.
Therefore, D is correct.
NEW QUESTION # 144
What is the Customer Success Plan?
Answer: D
NEW QUESTION # 145
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