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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
How can the ' business analysis ' practice contribute to a loosely coupled system architecture?

A. By translating user needs into requirements for each component
B. By designing how the components of the solution interact
C. By aligning service levels with consumer expectations
D. By defining the minimal viable requirements for the product

Answer: A

Explanation:
A loosely coupled architecture depends on clarity about what each component needs to do, the boundaries between components, and how user needs are expressed as workable requirements. Business analysis contributes by translating stakeholder and user needs into requirements that can be allocated appropriately across components.
A sounds more like architecture or design responsibility. B relates more to service level management. D is helpful in product thinking, especially for MVP work, but it is broader and less specifically tied to component- level contribution.
C is best because business analysis helps ensure that requirements are correctly understood and decomposed in a way that supports modular, independent, and loosely coupled design.
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NEW QUESTION # 31
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?

A. The number of times a transaction is started but not completed
B. k

Answer: A

NEW QUESTION # 32
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

A. By simplifying the new application to make it identical to the old one
B. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives
C. By limiting user access to only the new features of the application
D. By creating strict policies to enforce the use of new features

Answer: B

NEW QUESTION # 33
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

Answer:

Explanation:
Start by reviewing organizational policies for sourcing services, then identify the most \/ O important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

NEW QUESTION # 34
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?

A. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested
B. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity
C. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity
D. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations

Answer: D

NEW QUESTION # 35
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