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| Section | Weight | Objectives |
|---|---|---|
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| UX Fundamentals | 16% | - Usability and Information Architecture - Human-Centered Design Principles - Accessibility and Inclusive Design - Branding and Visual Design Impact |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Discovery | 13% | - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
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NEW QUESTION # 166
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
Answer: A
Explanation:
The study guide identifies B. Update the Home page with access to commonly used reports as the appropriate improvement.
The user interviews reveal an important behavioral pattern: accessing commonly used reports is a frequent daily task, but users currently depend on Global Search to locate them repeatedly. The guide's solution is to surface those high-value resources more directly on the Home page.
This reduces the repeated effort involved in searching for something users already know they need every day.
The Home page can therefore act as a task-oriented starting point that provides immediate access to frequently used information.
Option A proposes a separate navigation tab for every report. That could overcrowd navigation and turn individual reports into permanent top-level destinations.
Option C uses Global Actions, but those controls are primarily action-oriented rather than the report-access mechanism identified by the study guide.
The UX principle is to use research findings to reduce unnecessary interaction. If interviews show that a resource is accessed constantly, the interface should make that resource more directly available rather than forcing users to rediscover it through search every time.
Study Guide reference/topics: Home page design, reports, user interviews, frequent tasks, Declarative Design.
NEW QUESTION # 167
A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real time, without deploying any code to a Salesforce org.
Whichtwo resources should help accomplish this?
Choose 2 answers
Answer: A,C
Explanation:
Two resources that can help a UX Designer to explore sample code for Lightning components and see how changing the code affects the visual appearance in real time, without deploying any code to a Salesforce org, are:
Lightning Design System Website. The Lightning Design System website is a resource that provides design guidelines, UI components, and code samples for building Lightning applications. The website also features a live code editor that allows the designer to edit and preview the code for Lightning web components and Aura components, and see the changes reflected in the browser instantly. The live code editor also provides syntax highlighting, auto-completion, and error checking features. The designer can use the Lightning Design System website to experiment with different code snippets and learn how to apply the design principles and best practices for Lightning components.Lightning Design System Website, [UX Designer Certification Prep: Salesforce Design System] Local Development Server. The Local Development Server is a resource that allows the designer to build, run, and test Lightning web components without deploying them to a Salesforce org. The Local Development Server is a CLI plug-in that creates a local web server that serves the Lightning web components from the local file system. The designer can use the Local Development Server to edit the code for Lightning web components in their preferred code editor, such as Visual Studio Code, and see the changes updated in the browser automatically. The Local Development Server also supports hot reloading, which preserves the component state and the browser session during code changes. The designer can use the Local Development Server to speed up the development and testing process and to debug the code for Lightning web components.Local Development Server, [UX Designer Certification Prep: User Testing and Evaluation] The Lightning Web Component Recipes App and the Developer Center's Lightning Component Library are not resources that can help a UX Designer to explore sample code for Lightning components and see how changing the code affects the visual appearance in real time, without deploying any code to a Salesforce org. The Lightning Web Component Recipes App is a sample application that showcases the functionality and best practices for Lightning web components. The Developer Center's Lightning Component Library is a reference guide that provides documentation and examples for Lightning web components and Aura components. However, neither of these resources allow the designer to edit and preview the code in real time, as they require the code to be deployed to a Salesforce org or a scratch org first.Lightning Web Component Recipes App,Developer Center's Lightning Component Library, [UX Designer Certification Prep: User Testing and Evaluation]Lightning Design System Website,Local Development Server,Lightning Web Component Recipes App,Developer Center's Lightning Component Library, [UX Designer Certification Prep: Salesforce Design System], [UX Designer Certification Prep: User Testing and Evaluation]
NEW QUESTION # 168
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?
Answer: A
Explanation:
The correct answer is B. Docked prompt using In-App Guidance, as specified in the uploaded study guide.
The requirement is to inform users that a new feature has become available and provide a short explanatory video in the context of their Salesforce experience. In-App Guidance is specifically intended for contextual onboarding, feature announcements, adoption support, and targeted instructional content.
A Docked Prompt is appropriate because it can remain visible while allowing the user to continue interacting with the application. It provides enough space for explanatory content without necessarily blocking the entire workflow.
Option A, using the Utility Bar, would place the video in a persistent productivity area, but that does not provide the same contextual announcement mechanism for a newly enabled feature.
Option C requires a custom component even though Salesforce provides an out-of-the-box onboarding capability suited to this requirement. Introducing custom development would add unnecessary implementation and maintenance effort.
The study-guide principle is to use contextual, declarative guidance when users need timely help or feature education. Rather than forcing users to search external documentation, guidance can be delivered directly within their working environment.
Study Guide reference/topics: In-App Guidance, Docked Prompts, onboarding, feature adoption, Declarative Design.
NEW QUESTION # 169
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
Answer: A
Explanation:
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
1: https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro
2: https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro
3: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-and-scalability
NEW QUESTION # 170
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?
Answer: B
Explanation:
The tool that the UX Designer should use to plan and communicate the intended page layouts of a community portal iswireframes. Wireframes are low-fidelity sketches or diagrams that show the basic structure, content, and functionality of a web page or app screen. Wireframes help the UX Designer to visualize the layout of the portal, arrange the elements according to their importance and relevance, and communicate the design concept to the stakeholders and developers.Wireframes are one of the learning objectives for the Salesforce User Experience Designer certification1.[Wireframes - Lightning Design System]
https://careerfoundry.com/en/blog/ux-design/website-app-wireframe-examples/
NEW QUESTION # 171
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