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| Section | Objectives |
|---|---|
| Topic 1: Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
| Topic 2: Data Model and Patient / Member Management | - Person accounts, contacts, and care team structures - Patient / member data organization and relationships |
| Topic 3: Reporting and Analytics | - Healthcare reporting and dashboards - Tracking outcomes and operational insights |
| Topic 4: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 5: Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
| Topic 6: Health Cloud Fundamentals | - Core Health Cloud features and capabilities - Healthcare industry concepts and use cases for Health Cloud |
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質問 # 100
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
正解：B
解説：
In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.
* The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient's profile.
* It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.
* It's specifically designed to give providers and service representatives a 360-degree view of the patient's most important details.
Why not the others?
* A. Enhanced Highlights Panel - This is a general Salesforce feature to show record highlights, but it's not tailored to healthcare-specific patient insights.
* B. Enhanced Timeline - Useful for viewing chronological events (interactions, activities, encounters), but not for quick access to insurance/PCP details.
* D. Patient Path - This is a visual guide for patient journeys or care programs, not for surfacing key profile details.
Salesforce Health Cloud Reference:
# Salesforce Health Cloud Implementation Guide - Advanced Patient Card:
"Use the Advanced Patient Card to display a patient's most critical information-such as coverage, conditions, medications, and care team members-directly on the patient profile for easy reference and navigation."
* Salesforce Help: Advanced Patient Card
質問 # 101
A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.
Which Health Cloud capability should help the company with this program?
正解：D
解説：
Advanced Therapy Management can help the pharma company with its personalized medicine programs, as it enables them to coordinate the various steps involved in the process, such as apheresis and infusion. Advanced Therapy Management provides a set of features and tools that allow users to create and manage complex care plans, track the progress of each patient, and monitor the inventory and logistics of the therapy products.
質問 # 102
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone andwant to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Choose 3 answers
正解：B、D、E
解説：
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
* Experience Cloud for Health Cloud:
* Allows creation of patient-facing portals for self-service appointment booking and information access.
* Extract:
"Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions." (Source: Administer Health Cloud - Experience Cloud)
* Intelligent Appointment Management:
* Offers advanced scheduling features and automation to reduce wait times and manual booking.
* Extract:
"Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows." (Source: Administer Health Cloud - Intelligent Appointment Management)
* Provider Search:
* Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
* Extract:
"Provider Search empowers patients to search for providers and book appointments online through self- service portals." (Source: Administer Health Cloud - Provider Search)
* Why not A or D?
* Intelligent Form Readeris used for document capture, not for scheduling or self-service.
* Assessments and Recommendationsare used for care management, not scheduling.
質問 # 103
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.
How should a consultant implement a robust system for the provider?
正解：A
解説：
When the default appointment management solutions in Salesforce Health Cloud are not viable, leveraging a prebuilt package from an Independent Software Vendor (ISV) is the most robust and efficient solution. These packages are designed to integrate seamlessly with Health Cloud, offering advanced features that meet specific requirements like external appointment scheduling.
Why ISV Packages Are Recommended:
* Purpose-Built: Designed for healthcare providers, these packages address appointment management complexities out of the box.
* Seamless Integration: Built on Salesforce, these solutions are easily customizable and work with existing Health Cloud features.
* Scalability: Offers long-term adaptability for growing healthcare organizations.
Why Other Options Are Incorrect:
* Apex Class and Intelligent Appointment Management: Requires custom development, which can be costly and time-consuming.
* EHR Routing System: External EHR systems often require complex integrations and may not align with Health Cloud workflows.
* Custom FHIR Adapter: FHIR Adapters are typically used for clinical data exchange, not appointment management.
References:
ISV Solutions for Salesforce Health Cloud
Salesforce Health Cloud Appointment Management
質問 # 104
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
正解：A、D、E
解説：
To create Salesforce reports to analyze patient outcomes and patient referrals, a consultant should recommend the following steps:
Create custom report types for clinical objects, such as Condition, Medication, or Encounter, to access the data stored in Health Cloud's clinical data model1.
Assign appropriate permissions to internal users, such as the Health Cloud Analytics permission set, to enable them to view and create reports and dashboards2.
Adjust template care management reports and dashboards, such as Patient Outcomes or Patient Referrals, to customize them for the customer's specific needs34. Enabling the enhanced Analytics for Healthcare setting or leveraging the Patient Referral Management unmanaged package are not required steps for this requirement.
質問 # 105
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