CMQ-OE一発合格 & CMQ-OE試験内容

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ASQ CMQ-OE Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Training and Development	16%	- Curriculum Design and Material Development - Training Needs Analysis and Planning - Evaluation of Training Effectiveness - Training Delivery and Facilitation
Topic 2: Strategic Plan Development and Deployment	23%	- Strategy Deployment and Execution - Strategic Planning Models 1. Hoshin Kanri, balanced scorecard, and benchmarking 2. Mission, vision, values, and objectives - Business Environment Analysis 1. SWOT, PESTLE, risk analysis 2. Market and competitive analysis
Topic 3: Quality Management Tools and Methods	31%	- Statistical Methods and Data Analysis 1. SPC, hypothesis testing, measurement systems analysis - Process Mapping and Design - Problem Solving and Process Improvement 1. PDCA, DMAIC, Lean methodologies
Topic 4: Leadership	28%	- Teams and Team Processes 1. Team types and development stages 2. Team building and facilitation techniques - Organizational Structures - Leadership Principles and Challenges 1. Ethics, governance, and compliance 2. Roles and responsibilities of leaders and managers 3. Change management and innovation
Topic 5: Supply Chain Management	19%	- Supplier Development and Partnerships - Logistics, Material Control, and Acceptance - Supplier Risk and Performance Management - Supplier Selection, Evaluation, and Approval
Topic 6: Customer-Focused Organizations	22%	- Complaint Management and Service Recovery - Voice of the Customer (VOC) Collection and Analysis - Customer Satisfaction and Loyalty Measurement - Customer Segmentation and Requirements Management
Topic 7: Management Elements and Methods	26%	- Human Resources and Workforce Management - Financial and Resource Management - Management Principles and Theories - Communication and Organizational Dynamics - Quality Management Systems 1. ISO 9001, Baldrige, TQM frameworks

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ASQ CMQ-OE試験内容、CMQ-OE参考書内容

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ASQ Certified Manager of Quality/Organizational Excellence Exam 認定 CMQ-OE 試験問題 (Q294-Q299):

質問 # 294
Senior management has decided to convert the company ' s traditional inventory system to a just-in-time (JIT) program and plans to provide training on JIT to the entire workforce. In this situation, which of the following steps should be taken first?

A. Identify training providers who have the necessary expertise to deliver training or training curriculum on JIT
B. Survey the employees to determine the extent of training required
C. Review in-house training materials to determine whether they can be applied to the JIT program
D. Conduct a pilot program for a small group of employees before expanding the training to the entire group

正解：A

解説：
Detailed Explanation: Identifying training providers with expertise in JIT is essential to ensure that employees receive accurate, relevant, and effective instruction on the principles and practices of JIT. This step ensures that the training program is well-structured and delivered by knowledgeable professionals, thereby increasing the likelihood of successful implementation. According to the BoK, selecting qualified trainers is crucial in organizational change initiatives to achieve the desired outcomes and support quality improvement.

質問 # 295
Once the quality plan is developed, who 1s responsible for achieving corporate quality goals?

A. The quality department
B. All employees
C. Department managers
D. he quality council

正解：B

解説：
In the context of achieving corporate quality goals, once the quality plan is developed, it is typically the responsibility of all employees to work towards these goals. Quality management principles emphasize that quality is everyone's responsibility, and while specific roles like the quality council, quality department, and department managers have their own responsibilities, the achievement of quality goals is a collective effort.
Therefore, the answer would be D. All employees.
: This information is based on general quality management practices and principles, which advocate for a company-wide commitment to quality.

質問 # 296
Categorizing the cost of quality into failure costs, appraisal costs, and prevention costs is essential to be able to:

A. Substantially increase appraisal costs to detect failures before shipment.
B. Reduce the total cost of quality to as near zero as possible.
C. Allocate efforts to effectively balance reduction of failures with detection of failures, as well as preventing failures.
D. Virtually eliminate appraisal costs by adding to prevention efforts.

正解：B

質問 # 297
When a project team is monitoring the schedule variance of a project, which of the following is the most important question to ask first?

A. "How much variation in the schedule did we expect initially?"
B. Does the variance have any impact on the end date of the project?''
C. "Will the customer allow reasonable delays in the project?"
D. "Do we need to reduce the scope of the project to counteract the variance?"

正解：B

質問 # 298
Which of the following characteristics is expected in a leader but not a manager?

A. Making plans for the future
B. Organizing materials and methods
C. Envisioning the organization's future
D. Developing quality goals

正解：C

解説：
Leaders play a critical role in shaping an organization's vision and strategic direction. They inspire and motivate others by articulating a compelling vision of the future. In contrast, managers are primarily concerned with executing plans, organizing resources, and achieving specific objectives. While both leaders and managers contribute to organizational success, the ability to envision and communicate a future state is a distinct leadership trait1.
References:
* The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. ASQ Quality Press, 20211.

質問 # 299
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