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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and manage Teams Phone25%- Configure emergency calling
  • 1. Manage emergency calling licenses
  • 2. Configure emergency calling policies
  • 3. Configure emergency locations
  • 4. Configure dynamic emergency calling
- Configure Teams Phone
  • 1. Configure caller ID policies
  • 2. Configure call hold music
  • 3. Configure calling policies
  • 4. Configure location-based routing
  • 5. Configure call park policies
- Configure and manage PSTN connectivity
  • 1. Manage SBC (Session Border Controllers)
  • 2. Configure voice routing policies
  • 3. Configure Operator Connect
  • 4. Configure Teams Calling Plans
  • 5. Configure Direct Routing
Topic 2: Manage collaboration communications systems25%- Monitor and troubleshoot meetings and conferencing
  • 1. Monitor Teams Rooms health
  • 2. Use Teams Admin Center for diagnostics
  • 3. Analyze meeting usage reports
  • 4. Monitor meeting quality
  • 5. Troubleshoot audio/video issues
- Monitor and troubleshoot Teams Phone
  • 1. Monitor SBC health
  • 2. Use Call Quality Dashboard (CQD)
  • 3. Analyze call analytics
  • 4. Monitor call quality
  • 5. Troubleshoot call issues
- Manage compliance and security
  • 1. Manage security and compliance for Teams Phone
  • 2. Configure compliance recording
  • 3. Configure retention policies for calls and meetings
  • 4. Configure recording policies
  • 5. Configure information barriers
- Manage reporting and analytics
  • 1. Analyze usage reports
  • 2. Use Teams Admin Center reports
  • 3. Generate call quality reports
  • 4. Monitor user adoption analytics
Topic 3: Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Configure meeting templates
  • 2. Configure audio conferencing
  • 3. Configure live captions and transcription
  • 4. Manage meeting policies
  • 5. Configure meeting settings
- Configure and manage Teams Rooms and devices
  • 1. Plan for Microsoft Teams Rooms
  • 2. Configure Teams panels
  • 3. Manage Teams Rooms devices
  • 4. Manage Teams certified devices
  • 5. Configure Teams Rooms accounts
- Configure and manage webinars and live events
  • 1. Configure event group roles
  • 2. Manage live event policies
  • 3. Configure webinar settings
  • 4. Manage attendee engagement features
Topic 4: Plan and design collaboration communications systems30%- Plan and configure Teams meetings and conferencing
  • 1. Plan for Microsoft Teams Rooms
  • 2. Configure meeting policies
  • 3. Plan for Teams meetings and live events
  • 4. Configure conferencing bridges
  • 5. Plan for webinars and town halls
- Plan and configure Teams Phone
  • 1. Configure emergency calling policies
  • 2. Plan for Teams Phone with PSTN connectivity
  • 3. Plan for Teams Phone deployments
  • 4. Configure Teams Phone policies
  • 5. Configure call queues and auto attendants
- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network bandwidth requirements
  • 2. Plan and configure network settings for media traffic
  • 3. Plan for network topology and connectivity
  • 4. Implement quality of service (QoS)
  • 5. Configure network ports and protocols

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q61-Q66):

NEW QUESTION # 61
Your company is migrating from a legacy PBX system to Microsoft Teams.
The phone number range is +1-423-555-1xxx. The PBX system uses four-digit dialing internally. Extensions are the last four digits of the number.
You need to ensure that you can use four-digit dialing for your numbers in Teams. The solution must minimize administrative effort. How should you configure the normalization rule? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 62
Drag and Drop Question
You have a Microsoft Teams deployment that uses Teams Premium licensing.
You need to configure Teams webinars to meet the following requirements:
- Display a watermark on shared content.
- Require attendees to answer the default questions on a registration
form.
Which type of policy should you use for each requirement? To answer, drag the policy types to the correct requirements. Each policy type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Meeting policies
Display a watermark on shared content.
To display a watermark on shared content during a Teams webinar, you need to enable the
"Watermark shared content" setting within the meeting options or through meeting policies in the Teams admin center. This feature requires Microsoft Teams Premium, Box 2: Event policies Require attendees to answer the default questions on a registration form.
To configure Teams webinars to require attendees to answer the default questions on the registration form, the "Standard and required only" option should be selected in the Teams admin center, or the corresponding setting should be configured via PowerShell. This setting allows organizers to require attendees to answer both the default (required) questions and the standard questions (like country of attendees) on the registration form.
Teams Admin Center:
In the Teams admin center, navigate to Meetings > Events Policies. Select the policy you want to modify or create a new one. Under "Webinar registration form questions", choose "Standard and required only".
PowerShell:
Use the Set-CsTeamsEventsPolicy cmdlet with the AllowedQuestionTypesInRegistrationForm parameter set to DefaultAndPredefinedOnly.
"Standard and required only" behavior:
This setting ensures that attendees must answer all required questions and also any standard questions that the organizer chooses to make required. This provides a balance between gathering necessary information and keeping the registration process streamlined.
Reference:
https://support.microsoft.com/en-us/office/watermark-for-teams-meetings-a9166432-f429-4a19-
9a72-c9e8fdf4f589
https://learn.microsoft.com/en-us/microsoftteams/manage-registration-form-webinars


NEW QUESTION # 63
The network meeting settings for Microsoft Teams are configured as shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 64
You have a Microsoft Teams Phone deployment.
You need to ensure that incoming calls to a user are forwarded to a phone number of +15552224190 if the calls are NOT answered within 20 seconds.
How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://learn.microsoft.com/en-us/powershell/module/teams/set-csusercallingsettings
https://learn.microsoft.com/en-us/powershell/module/skype/grant-csonlinevoiceroutingpolicy


NEW QUESTION # 65
Drag and Drop Question
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing.
The solution must only allow calling within the United States and Canada for a user named user1@contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

Explanation:
Configuration steps:
1. Create a single PSTN usage.
2. Configure three voice routes.
3. Create a voice routing policy.
4. Assign the policy to a user.
Step 1: Add a PSTN usage record named Record1.
Create the "US and Canada" PSTN usage.
1. In the left navigation of the Microsoft Teams admin center, go to Voice > Direct Routing, and then in the upper-right corner, select Manage PSTN usage records.
2. Click Add, type US and Canada, and then click Apply.
Step 2: Create a voice route that has a dialed number pattern of

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