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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings - Manage inventory levels and stock locations |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Set up and configure resource characteristics and skills - Configure pricing, billing, and cost entities - Set up and configure customer assets - Configure scheduling configurations and booking setup - Implement security roles and field service settings - Configure Field Service organizations and structures |
| Topic 3: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Topic 5: Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Manage work order products, services, and notes - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Create and manage work orders - Handle work order incidents and resolutions |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Configure map view and route optimization - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling |
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NEW QUESTION # 222
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?
Answer: B
NEW QUESTION # 223
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 224
Drag and Drop Question
A customer wants to understand how to get their dispatchers to adopt scheduling.
What are the five stages of scheduling adoption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 225
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
Answer: B
Explanation:
Section: Manage assets and agreements
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer- assets
NEW QUESTION # 226
DRAG DROP
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 227
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