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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Related Certifications: | Unified Contact Center Enterprise Specialization |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccea.html |
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Cisco 500-442 (Administering Cisco Contact Center Enterprise) Certification Exam is a professional-level certification exam that tests candidatesโ abilities to administer, configure, and troubleshoot Cisco CCE solutions. Candidates who pass the exam will be certified as CCNP Collaboration professionals, which demonstrates their expertise in administering Cisco CCE solutions. 500-442 Exam consists of 60-70 multiple-choice questions and must be completed within 90 minutes.
NEW QUESTION # 32
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
Answer: D,E
NEW QUESTION # 33
What are two parts of a Single Sign-on message flow? {Choose two.)
Answer: B,D
Explanation:
the Single Sign-on message flow consists of two parts: first, the Identity Service (IdS) detects whether the user has a valid access token, and if not, the Identity Provider (IdP) provides a login page for authenticating the user. Once the user is authenticated, the browser issues a PUT of the Finesse desktop with an access token.
In a Single Sign-on (SSO) message flow for Cisco's contact center solutions, two key parts include:B.IdS (Identity Service) detects the user has a valid access token:When a user attempts to access a service, the Identity Service checks if the user's access token is valid, indicating they are already authenticated.D.IdP (Identity Provider) provides a login page for authenticating the user:If the user does not have a valid access token, the Identity Provider will present a login page where the user can authenticate themselves.References:Cisco's documentation on SSO implementation in contact center environments details the SSO message flow, including the roles of Identity Services and Identity Providers in authenticating users.
NEW QUESTION # 34
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
Answer: A,B
NEW QUESTION # 35
Which user role must be assigned to the ToExtVXML variable in the ICM script?
Answer: D
Explanation:
The user role that must be assigned to the ToExtVXML variable in an ICM script is:C.Config Manager Role:The Configuration Manager Role is typically responsible for defining and managing script variables within the Cisco ICM scripting environment, including the ToExtVXML variable, which is used to pass information to external VXML applications.References:Cisco ICM scripting documentation provides guidelines on script variable management and the roles required for configuring variables like ToExtVXML, essential for integrating ICM scripts with external VXML applications.
NEW QUESTION # 36
What value is used for Variable REQUERY_NO ANSWER?
Answer: B
Explanation:
In Cisco CCE routing scripts, the REQUERY variable is used to identify the reason a call is being re- submitted to the routing script (a re-query). Different numeric values indicate different re-query reasons, enabling scripts to handle each scenario appropriately.
Why the Correct Answer is Right: C is correct. The value 3 is the defined constant for REQUERY_NO_ANSWER in Cisco CCE ICM scripting. This value is returned when a call was presented to an agent who did not answer, and the system is re-queuing the call for routing. Script nodes check this variable to determine how to handle the re-queued call. This is documented in the Cisco ICM Scripting and Media Routing Guide.
Why Each Incorrect Answer is Wrong: A is wrong because value 1 typically corresponds to REQUERY_BUSY-indicating the agent extension was busy when the call was delivered. B is wrong because value 2 is typically used for REQUERY_TRANSFER_FAILED-indicating a call transfer attempt failed. D is wrong because value 4 is not the standard documented value for REQUERY_NO_ANSWER-the defined values are specific constants that must be used accurately in scripting logic.
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NEW QUESTION # 37
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