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ITIL 4 Foundation exam is an internationally recognized certification offered by AXELOS, a global leader in providing best practice frameworks and guidance for managing IT services. ITIL 4 Foundation is the latest version of the ITIL (Information Technology Infrastructure Library) framework, which is widely adopted by organizations to manage their IT services efficiently and effectively. The ITIL 4 Foundation certification is designed for professionals who want to gain a fundamental understanding of the ITIL framework, its principles, and its practices.

ITIL 4 Foundation exam consists of 40 multiple-choice questions that must be answered within 60 minutes. The passing score for ITIL-4-Foundation Exam is 65%, and candidates who successfully pass the exam will receive the ITIL 4 Foundation certification. ITIL 4 Foundation Exam certification is a great way for IT professionals to demonstrate their expertise in IT service management and increase their career prospects. It also provides a solid foundation for further ITIL certifications.

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Obtaining the ITIL 4 Foundation certification is a great way for professionals working in ITSM to demonstrate their knowledge and skills to employers and peers. ITIL 4 Foundation Exam certification is recognized globally and is highly valued by organizations that use ITIL as a framework for their ITSM practices. Additionally, the ITIL 4 Foundation certification is a prerequisite for higher-level ITIL certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications.

ITIL 4 Foundation Exam Sample Questions (Q110-Q115):

NEW QUESTION # 110
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Keep it simple and practical
B. Start where you are
C. Focus on value
D. Collaborate and promote visibility

Answer: D

NEW QUESTION # 111
What is an output?

A. A change of state that has significance for the management of a configuration item
B. Something created by carrying out an activity
C. A result for a stakeholder
D. A possible event that could cause harm or loss

Answer: B

NEW QUESTION # 112
What is a service?

A. A tangible or intangible deliverable of an activity
B. Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings
C. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
D. A possible event that could cause harm or loss, or make it more difficult to achieve objectives

Answer: C

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 113
Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term

A. 2 and 3
B. 3 and 4
C. 1 and 2
D. 1 and 4

Answer: B

Explanation:
A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%20work

NEW QUESTION # 114
How should the workflow for a new service request be designed?

A. Avoid workflows for simple service requests
B. Use different workflows for each type of service request
C. Use a single workflow for all types of service request
D. Leverage existing workflows whenever possible

Answer: D

NEW QUESTION # 115
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