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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	15%	- Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Configure domain and IP restrictions - Monitor and audit workspace activity - Enable multi-factor authentication (MFA)
Topic 2: Enabling Slack Success	15%	- Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support
Topic 3: Workspace Administration	9%	- Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace
Topic 4: User Lifecycle Management	14%	- Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles
Topic 5: Fundamentals	9%	- Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities
Topic 6: Channel & User Group Administration	28%	- Configure channel management policies - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage default channels and required channels - Manage user groups and channel permissions
Topic 7: App Administration	10%	- Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage integrations and workflows

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Salesforce Certified Slack Administrator Sample Questions (Q150-Q155):

NEW QUESTION # 150
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A. Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
B. Only Org Owners can manage multi-workspace channels.
C. A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
D. The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.

Answer: A

Explanation:
In Enterprise Grid:
"Org Owners and Org Admins are responsible for assigning the permission to create and manage multi- workspace channels." Workspace Owners cannot independently assign this permission unless the Org-level Admins grant them the necessary rights.
(Reference: Slack Administration Study Guide - Enterprise Grid Channel Management)
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NEW QUESTION # 151
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?

A. When sensitive information is placed in the incorrect channel and shared with other users.
B. When a Multi-Channel Guest is invited into one of the company's workspaces.
C. When working with contractors in a Slack Connect channel.

Answer: A

Explanation:
Slack EKM guidelines specify:
"If sensitive information is exposed improperly (for example, shared in the wrong channel), you can revoke the encryption key, making that content permanently inaccessible." Guests (A) or contractors in Slack Connect (B) are expected collaboration contexts and do not warrant revoking keys unless data leakage happens.
(Reference: Slack Administration Study Guide - Enterprise Key Management (EKM) Operations)
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NEW QUESTION # 152
Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)

A. Create a workflow using an incoming webhook once the report is generated.
B. Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
C. Search the Slack App Directory for an existing Slack app that supports the online tool.
D. Gather a team to begin developing a custom Slack app.

Answer: C

Explanation:
Slack recommends:
"First search the Slack App Directory to check for an existing integration with the third-party tool before building or customizing anything." This saves time, ensures reliability, and simplifies deployment if an official app already exists.
(Reference: Slack Administration Study Guide - Managing App Integrations)
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NEW QUESTION # 153
You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A. Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
B. Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
C. Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
D. Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.

Answer: D

Explanation:
Slack advises:
"Using native app approval workflows within the Manage Apps dashboard ensures that app installation requests are logged, require a rationale, and can be tracked by App Managers in a centralized approval workflow." Workflow Builder (D) is useful but unnecessary when Slack's built-in app approval is available. Options A and C are partial solutions but miss the audit trail and rationale requirement.
(Reference: Slack Administration Study Guide - Managing App Approvals and App Governance)

NEW QUESTION # 154
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
B. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
C. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
D. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).

Answer: B

Explanation:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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NEW QUESTION # 155
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