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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 20% | - Identify customer personas and stakeholders - Gather functional and technical requirements - Define capabilities from use cases |
| Topic 2: Implement | 30% | - Configure OmniStudio components - Implement integrations and APIs - Set up security and access controls - Customize features and objects - Install and configure Health Cloud - Build reports and dashboards |
| Topic 3: Design | 25% | - Design solutions using best practices - Plan security, compliance, and reporting - Model healthcare entities and data structures - Define integration and migration strategies |
| Topic 4: Deploy | 25% | - Plan pre-deployment and post-deployment activities - Operate and maintain Health Cloud solutions - Manage mobile capabilities |
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NEW QUESTION # 69
Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality.
Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?
Choose 3 answers
Answer: B,C,E
NEW QUESTION # 70
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: A
Explanation:
Out-of-the-box caller authentication in Health Cloud is primarily supported through Identity Verification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.
Step-by-Step Reference:
Health Cloud provides Identity Verification Flow Templates that streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.
Extract:
"Use the Health Cloud Identity Verification Flow Templates to verify a caller's identity based on information you select, such as date of birth, phone number, or other criteria." (Source: Administer Health Cloud) These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.
Extract:
"Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center." (Source: Administer Health Cloud - Identity Verification) This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.
NEW QUESTION # 71
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences.
What else should the administrator complete post deployment of the enhanced timeline?
Answer: C
Explanation:
After deploying Enhanced Timeline, you must register the custom object to the Timeline before it will appear in the Timeline component on the Lightning page.
Extract:
"Add new objects to the Timeline after deployment in setup, then update the Timeline component to include them." (Source: Administer Health Cloud - Enhanced Timeline)
NEW QUESTION # 72
A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.
What are some key considerations and recommended practices for supporting compliance in Salesforce?
Answer: C
Explanation:
The requirement is:
Encryption at rest → Handled by Salesforce Shield Platform Encryption.
Notification of activities (user monitoring, data access) → Provided by Event Monitoring in Salesforce Shield.
Extensive field tracking → Achieved with Field Audit Trail, also part of Salesforce Shield.
That's why the correct answer is the Salesforce Shield bundle, which directly addresses all three compliance needs.
Why not the others?
A . Role Hierarchy, Password Policies, IP Restrictions → These are basic Salesforce security features, but they don't provide encryption at rest or activity monitoring.
B . Field Audit Trail + Encryption + 2FA → Close, but Field Audit Trail and Encryption require Shield anyway, and 2FA is important but doesn't meet the monitoring requirement.
D . Security Health Check + DLP policies → Useful for improving org security posture, but Salesforce does not have native DLP policies like in other security platforms. This doesn't satisfy the encryption + monitoring requirement.
Salesforce Health Cloud / Security Reference:
Salesforce Shield Overview:
"Use Shield Platform Encryption for encryption at rest."
"Use Event Monitoring to monitor and track user activity across apps."
"Use Field Audit Trail to retain field value changes for compliance requirements."
NEW QUESTION # 73
A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.
Which Health Cloud component should a consultant recommend for the Member record page?
Answer: B
NEW QUESTION # 74
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