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NEW QUESTION # 68
You have been nominated as audit team leader for the second recertification to ISO 14001 of ABC, a public transport organisation in a big city. The audit is planned to take place in two months.
The audit program manager asks you to review the answer provided by ABC to a nonconformity raised by another auditor during the last surveillance audit carried out eight months ago.
The nonconformity reads as follows:
*"ABC does not always communicate its relevant environmental requirements to external providers.
Evidence: A two-month contract signed with a new external provider of the maintenance for ABC's buses did not contain any relevant environmental requirements."* Which two would you consider to be the best corrective actions from ABC?
Answer: A,B
Explanation:
The correct answers are A and B.
The nonconformity concerns ABC's failure to communicate relevant environmental requirements to an external provider. This relates mainly to ISO 14001:2015 Clause 8.1 - Operational planning and control, which requires the organisation to ensure that outsourced processes are controlled or influenced and that relevant environmental requirements are communicated to external providers.
A). We revised the contract to add the relevant environmental requirements - Correct This is the immediate correction. The specific contract that caused the nonconformity has been amended so that the maintenance provider receives the relevant environmental requirements.
B). We revised the procurement process - Correct
This is the stronger systemic corrective action. Revising the procurement process helps prevent recurrence by ensuring future contracts or purchasing arrangements include relevant environmental requirements before external providers are approved or work begins.
The other options are less suitable:
C may be useful background work, but it does not directly correct the failure to communicate requirements.
D is only a future discussion, not a completed corrective action.
E may help verify effectiveness later, but it is not the corrective action itself.
F may support implementation, but training alone is weaker than changing the process that allowed the omission.
Therefore, the best corrective actions are A and B.
NEW QUESTION # 69
You are starting the opening meeting of an unannounced audit of MX, a spare parts supplier of ABC; you are an external consultant who regularly performs second-party audits for ABC.
MX's Production Manager seems to be quite surprised. He says:
PM: I do not understand what you are doing here. I am fully aware that our contract with ABC includes unannounced audits, but under the condition that ABC keeps placing orders to MX. In the last 12 months, after ABC's last audit, we did not get any orders. So, what are you planning to see?
You: ABC gave me a list of external providers to audit 10 months ago. I am just following the plan. I think that I can audit the production processes of whatever product you are manufacturing.
PM: Sorry, Sir. You should audit our processes when we are manufacturing products for ABC. So, therefore, I propose to close the meeting right now.
What would you say?
Answer: B
Explanation:
The correct answer is C .
This is a second-party audit , where the auditor is acting on behalf of ABC, the audit client. The auditee, MX, is challenging the auditor's right to continue because the contractual condition for unannounced audits may no longer apply if ABC has not placed orders in the last 12 months.
In this situation, the auditor should not insist on carrying out the audit and should not continue without confirming the contractual authority and agreed audit scope. The correct professional response is to pause the meeting and contact the relevant ABC representative, such as the Purchasing Manager or audit programme contact, to clarify the contractual basis for the audit.
C is correct because it respects the auditee's concern, avoids escalating conflict, and seeks clarification from the audit client before proceeding.
The other options are weaker:
A may be appropriate later if the audit cannot proceed, but the first action should be to clarify the contract with ABC.
B may escalate internally within MX, but the issue concerns ABC's contractual audit rights, so ABC must clarify it.
D is inappropriate because an auditor should not force an audit when the authority, scope, or contractual basis is in dispute.
Therefore, the best response is C. Can we have a break? I will contact ABC's Purchasing Manager to clarify the contract.
NEW QUESTION # 70
An internal auditor of a manufacturer of aluminium products for the car industry raised a nonconformity against section 6.2.2 of ISO 14001 in Report IA202. The nonconformity (NC3) stated:
"Top management has not analysed why none of the environmental objectives set for the last year have been met." A third-party auditor reviewing the internal audit process came across the nonconformity and found that no corrective action was documented. The EMS Manager confirmed no action had been taken, but added he expected a number of objectives to be achieved in the next three months so there was no need for further action. He explained in confidence that the organisation was fighting a takeover bid and resources for environmental projects had been cut.
From the information, select three non-conformities options that the auditor could raise to ISO 14001.
Answer: C,D,H
NEW QUESTION # 71
ABC is a large lubricant oils manufacturer located in country A. Due to tax exemption and other economic issues, they decided to move the whole plant to a neighbouring country B. They moved every single piece of the plant (equipment, systems); the new plant has the same layout, the same dimensions, the same suppliers of raw materials and the same customers. Even more, most personnel accepted to move to country B.
They operate a third-party certified EMS; the certificate was transferred to the new plant after a half-day audit from the certification body. You are auditing ABC's EMS in the new location, representing ABC's largest customer. When interviewing the Environmental Manager (EM), you ask:
You: Can I see the plan you developed to keep under control the impact of the EMS due to the change of site?
EM: We listed all elements and processes of the EMS that might need to be changed and selected those that we considered needed a careful review and probably a revision.
Below you will find that list; select six that you consider will need to be revised.
Answer: A,C,F,G,I,J
NEW QUESTION # 72
You are a third-party auditor of XM, a logistics organisation located in a European country, that distributes a wide range of products to local customers but also to customers in several neighbouring countries. Close to the distribution warehouse, you see many trucks loading and unloading goods. Almost 50 per cent of the trucks are owned by XM, the remainder are subcontracted from other organisations.
You have the following dialogue with the Warehouse Manager:
You: I see that not all trucks belong to XM.
WM: Sometimes we need additional trucks from other organisations nearby. Obviously, we cannot control their energy consumption since they come with the trucks half full of their own goods.
You: How did you inform them of the EMS?
WM: You know, they are not used to the complicated words in our policy. I have just told them: "Save energy".
You: What about your trucks?
WM: We measure the fuel they used on each trip, the distance they drove and the weight of goods they distributed. They know the roads and we ask them to choose the shortest route - we rely on them.
You: Did you fix any indicators and objectives related to energy consumption?
WM: No, we know they are careful people, they do their best. We would not be able to improve consumption.
This dialogue is related to several clauses of ISO 14001. Identify which three clauses below are related to this dialogue.
Answer: A,B,D
Explanation:
The three clauses most directly related to this dialogue are 5.2, 8.1 and 10.3 .
B). Clause 5.2 - Environmental policy
The Warehouse Manager refers to the environmental policy as "complicated words" and says subcontracted truck operators were only told to "Save energy." Clause 5.2 requires the environmental policy to be communicated within the organisation and to be available to interested parties. The policy also provides the framework for environmental objectives and includes the organisation's commitment to environmental protection and continual improvement.
F). Clause 8.1 - Operational planning and control
The use of subcontracted trucks is directly relevant to operational control. ISO 14001 requires the organisation to control or influence outsourced processes and to communicate relevant environmental requirements to external providers. XM cannot simply state that it has no control over subcontracted transport; it must determine the type and extent of control or influence it can apply, considering a life-cycle perspective.
H). Clause 10.3 - Continual improvement
The Warehouse Manager says, "We would not be able to improve consumption." This conflicts with the ISO
14001 requirement for continual improvement of the EMS to enhance environmental performance. Since XM already measures fuel used, distance travelled and weight distributed, there is a basis for analysing performance and identifying improvement opportunities.
The other clauses are less directly applicable:
6.1.1 concerns planning actions to address risks and opportunities, but the dialogue is more specifically about policy, outsourced operational control and improvement.
6.1.3 concerns compliance obligations, which are not the focus of the dialogue.
7.4.2 concerns internal communication, while the key issue here involves subcontracted/external transport providers, which is better addressed under 8.1 .
9.2 concerns internal audits, and 9.3 concerns management review; neither is directly raised in the dialogue.
NEW QUESTION # 73
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