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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Energy and Utilities Cloud Data Model | 20% | - Meter data management - Account and contact model for utilities - Data relationships and hierarchies - Standard and custom objects for Energy and Utilities Cloud |
| Topic 2: Energy and Utilities Cloud Configuration | 25% | - Customizing page layouts and record types - Integration with other Salesforce products - Setting up Energy and Utilities Cloud - Configuring industry-specific features |
| Topic 3: Energy and Utilities Cloud Overview | 15% | - Energy and Utilities Cloud features and capabilities - Key use cases for utilities companies - Industry overview and business challenges |
| Topic 4: Service and Support Processes | 20% | - Service order and work order management - Case management for utilities - Customer engagement and self-service portals - Outage management and restoration processes |
| Topic 5: Meter and Usage Management | 20% | - Meter lifecycle management - Meter data integration - Usage data processing and analytics - Service point and premise management |
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NEW QUESTION # 26
An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
Answer: D
NEW QUESTION # 27
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
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