Oracle 1Z0-1064-26 Best Study Material & 1Z0-1064-26 Certification Test Questions

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS application can be embedded in other sites.
B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C. Many DCS applications can be active in production at the same time.
D. Only one version of a DCS application can be active in production at any time.

Answer: A,B,D

NEW QUESTION # 16
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

Answer: A

NEW QUESTION # 17
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Create a Service Request.
B. Add a message to a Service Request.
C. Chat with an Agent about a Service Request.
D. View and edit attachments to a Service Request.
E. Delete a Service Request.

Answer: A,C,D,E

NEW QUESTION # 18
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. have to contact Oracle Support for the permission to deploy your custom DCS application
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

NEW QUESTION # 19
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.
B. Check the Active flag.
C. Select Status = "Active".
D. Select Service Catalog in Functional Areas.
E. Complete Category Name.
F. Select Create Category > Create Child Category.
G. Select Create Category > Create Top-Level Category.

Answer: A,C,F,G

NEW QUESTION # 20
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