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| Section | Weight | Objectives |
|---|---|---|
| Strategic Context for Business Analysis | 20% | - Organisational vision, mission and objectives - Internal and external environment analysis - SWOT analysis and strategic alignment |
| Establishing the Target State | 15% | - Defining future requirements and objectives - Business activity modelling and process design - Defining desired outcomes and success measures |
| Designing and Defining the Solution | 15% | - Gap analysis and option evaluation - Defining requirements and specifications - Design thinking and solution concepts |
| Developing a Business Case | 15% | - Costs, benefits, risks and impact assessment - Purpose and structure of a business case - Alignment with business change lifecycle |
| Analysing the Current State | 15% | - Modelling current processes, systems and data - Identifying problems, gaps and improvement opportunities - Investigation techniques and data collection |
| Analysing and Managing Stakeholders | 20% | - CATWOE and stakeholder perspective analysis - Stakeholder identification and classification - Engagement and communication strategies - Stakeholder influence, interest and engagement assessment |
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NEW QUESTION # 85
TeamClothing sells clothes through its shops based around the country If a customer in a shop cannot find the item they wish to buy. a sales assistant can order it for them online and when it arrives, the customer can then collect the item from the shop Customers may also order directly from TeamClothing's website Orders from the website are usually delivered to the customer's home address Online customers also automatically receive a monthly catalogue from the firm, which lists current offers Three events are of particular interest:
Shop sales assistants ordering items for a customer online Customers ordering through the website Sending a monthly catalogue to website customers How would these events be classified'?
Answer: D
Explanation:
An event is something that happens or occurs within or outside an organisation or project that triggers or affects an activity or process. Events can be classified into three types: external, internal and time-based. Therefore, option B is the correct answer, as it correctly classifies the events of interest in this scenario according to their types. External events are events that originate from outside the organisation or project and are beyond its control or influence. An example of an external event in this scenario is customers ordering through the website, as it originates from outside TeamClothing and is beyond its control or influence. There are two external events in this scenario. Internal events are events that originate from within the organisation or project and are under its control or influence. An example of an internal event in this scenario is shop sales assistants ordering items for a customer online, as it originates from within TeamClothing and is under its control or influence. There are no internal events in this scenario. Time-based events are events that occur at regular intervals or on specific dates or times. An example of a time-based event in this scenario is sending a monthly catalogue to website customers, as it occurs at regular intervals (every month). There is one time-based event in this scenario.
NEW QUESTION # 86
Jayon has been asked to explain the gap analysis process to a new colleague. Which THREE of the following SHOULD Jayon cover?
Answer: B,C,D
Explanation:
Gap analysis is a process of identifying and assessing the differences between the current state and desired state of an organisation or project. It helps to determine what needs to be done to achieve business objectives or solve business problems. Gap analysis typically involves three main steps: understand the existing situation, compare the desired situation and existing situation, and consider possible actions to address the gaps. Therefore, options A, B and C are correct answers, as they cover these steps in gap analysis. Option D is not a correct answer, as defining solutions to close gaps is not part of gap analysis itself, but rather a subsequent step that follows gap analysis. Gap analysis helps to identify what needs to be done, but not how it should be done. Option E is not a correct answer, as delivering solutions to close gaps is not part of gap analysis itself, but rather a final step that follows defining solutions. Gap analysis helps to identify what needs to be done, but not how it should be done or implemented.
NEW QUESTION # 87
The below statements have been made about the consensus Business Activity Model (BAM) Which THREE of the statements are TRUE?
Answer: B,C,D
Explanation:
Explanation
A consensus Business Activity Model (BAM) is a diagram that shows the high level activities that an organisation performs or delivers and the flow or sequence of the activities. It helps to understand what an organisation does, how it does it, who does it, where it does it and why it does it from a common or shared perspective of all relevant stakeholder groups. Therefore, options A, C and D are true statements about a consensus BAM. Option A is a true statement, as a consensus BAM is a conceptual model that represents a business situation or problem at a high level of abstraction. It helps to simplify and clarify the complexity and ambiguity of the business situation or problem. Option C is a true statement, as a consensus BAM shows the logical sequence of process steps that the organisation follows or performs to achieve its objectives and outcomes. It helps to identify the order and dependencies of the activities and how they are connected or related. Option D is a true statement, as a consensus BAM forms the basis of subsequent gap analysis that compares the current and desired situations or problems and identifies the differences or gaps between them. It helps to determine what changes or improvements are needed to bridge the gaps and achieve the desired situation or problem. Option B is not a true statement, as a consensus BAM does not show who undertakes the business activities, but what the business activities are. The actors or performers of the business activities are shown in another technique, such as RACI chart. Option E is not a true statement, as a consensus BAM does not describe a stakeholder's perspective on what the business does, but a common or shared perspective of all stakeholder groups on what the business does. A stakeholder's perspective on what the business does is described in another technique, such as CATWOE.
References: BCS Practitioner Certificate in BAP Specimen, page 45.
NEW QUESTION # 88
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?
Answer: A
Explanation:
Explanation
A consensus BAM is a conceptual model that depicts the agreed view of what the organisation does or should do. It shows the high-level activities and the logical dependencies between them. By comparing the consensus BAM with the current situation, a gap analysis can identify where the organisation is not performing as desired or where there are opportunities for improvement. Therefore, option A is the correct answer.
NEW QUESTION # 89
Pigeon Parcels is a delivery company that wants to understand, at a high level, where it has gaps in the activities it currently carries out.
Which of the following would be the best approach to documenting the desired state?
Answer: C
Explanation:
To understand gaps at a high level in the activities a business performs, the best way to document the desired state is a Business Activity Model (BAM). The documentation explains that gap analysis compares a current state with a desired future state and that a BAM provides a conceptual overview of the desired future business system-showing what activities should exist to fulfil a stakeholder perspective (or an agreed consensus perspective).
This makes the BAM ideal for identifying "activity gaps" because the analyst can examine each activity on the desired-state BAM and assess whether it exists today, whether it operates satisfactorily, whether it is inadequate, or whether it is missing completely. The text explicitly states that the conceptual nature of the BAM helps the analyst see where the current business system is lacking and that gaps can vary by activity (some may be fine, others weak, others absent).
Option B ("to be" process models) is useful, but it is a more detailed view that focuses on how work is carried out rather than providing a conceptual "what activities should exist" overview. CATWOE (C) helps capture and analyse stakeholder perspectives, but it is not, by itself, the best way to document the desired activity set at high level. A business case (D) justifies change; it doesn't define the activity-based desired operating picture.
NEW QUESTION # 90
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