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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workspace Administration	9%	- Enterprise Grid multi-workspace management - Workspace visibility and structure design - Workspace creation, approval and lifecycle
Topic 2: User Lifecycle Management	14%	- Guest user management and access controls - User provisioning, onboarding and offboarding - Authentication methods: SSO, SAML, SCIM, JIT - Role assignment and permission management
Topic 3: Channel and User Group Administration	28%	- Channel types: public, private, shared, org-wide - User groups: creation, management and permissions - Channel naming, policies, archiving and deletion - Slack Connect and external collaboration
Topic 4: Enabling Slack Success	15%	- Analytics, usage metrics and optimization - Adoption strategy and best practices - Change management and training
Topic 5: Security	15%	- Data protection, retention and DLP policies - Security governance, risk and compliance - Enterprise Key Management and security settings - Access control and device management
Topic 6: App Administration	10%	- Workflow Builder: automation and integration - Salesforce-Slack integration features - App installation, approval and governance policies
Topic 7: Fundamentals	9%	- Roles and responsibilities of Owners and Admins - Slack plan features and capabilities - Workspace and organization-level settings and dashboards

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Salesforce Certified Slack Administrator Sample Questions (Q116-Q121):

NEW QUESTION # 116
You're an Org Admin for your Slack Enterprise Grid org.
Three departments must collaborate while maintaining access controls.
How should users be onboarded into discrete workspaces while maintaining access limits?

A. Allow users to join the workspaces at their own direction.
B. Direct users in those departments to self-manage their memberships via invite requests.
C. Create a workflow to manage workspace access requests, and add users manually to the correct workspace upon approval.
D. Connect an identity provider (IdP) group to appropriate workspaces to control membership.

Answer: D

Explanation:
Slack guidance for secure workspace onboarding states:
"Connecting IdP groups to workspaces allows for automatic membership management based on department or role, ensuring compliance and security." Manual workflows (A) and self-management options (B, D) are insecure for a regulated environment like financial services.
(Reference: Slack Administration Study Guide - Using IdP Groups for Workspace Management)
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NEW QUESTION # 117
A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)

A. The candidate encourages Slack etiquette in channels and frequently answers slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
B. The candidate relies on Slack in their day to day role and frequently asks the IT team questions about Slack features.
C. The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company
D. The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.

Answer: C

NEW QUESTION # 118
You're an Org Owner on your organization's Slack Enterprise Grid instance. An employee recently quit, and there's concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.
What should you do? (Select the best answer.)

A. Export the former employee's access logs from the admin dashboard.
B. Use the member analytics dashboard to confirm the former employee's account activity.
C. Access your security information and event management (SIEM) tool to view actions logged by the former employee.
D. Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.

Answer: C

Explanation:
Slack recommends for Enterprise Grid:
"Use your SIEM (Security Information and Event Management) tool integrated with Slack to review detailed logs of user activity and detect any suspicious behavior." The SIEM integration provides deeper, real-time, and historical access tracking, compared to basic admin dashboards or member analytics.
(Reference: Slack Administration Study Guide - Monitoring Security Events and Activity Logs)

NEW QUESTION # 119
A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.
They may need to reference the history in the future. Of note, there has not been any new activity in #bug- cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?

A. Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.
B. Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.
C. Convert the channel to private, and then archive it; members of the channel will retain access to the files.
D. Delete the channel; messages from a deleted channel are still available via search.

Answer: B

Explanation:
The best practice for completed projects that may need to be referenced later is:
"Archive the public channel. Archived channels remain searchable and can be browsed for historical reference, but new posts are disabled." Deleting the channel would risk losing accessibility to discussions, and unnecessary privacy changes would confuse users.
(Reference: Slack Administration Study Guide - Channel Archiving and Searchability)

NEW QUESTION # 120
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
B. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
C. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
D. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.

Answer: B

Explanation:
Moving sales channels into the Global workspace and making default channels private would:
* Create confusion and friction in adoption.
* Reduce transparency and cross-functional collaboration.
Slack documentation highlights:
"Workspaces should be structured to align naturally with how teams operate. Making core channels private may limit discoverability and collaboration, which contradicts Slack's goals for connection and transparency." Options B, C, and D promote transparency and collaboration, which is the intended use of Slack across cross- functional teams.
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Strategies)
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NEW QUESTION # 121
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