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CIPS L4M6 Exam Syllabus Topics:

SectionWeightObjectives
Approaches to Managing Supplier Relationships35%- Supplier selection and evaluation
  • 1. Performance measurement and monitoring
    • 2. Criteria and methods for selection
      - Communication and stakeholder engagement
      • 1. Managing internal and external stakeholders
        • 2. Effective communication protocols
          - Relationship management strategies
          • 1. Contractual and relational governance
            • 2. Partnership and collaborative approaches
              Conflict and Dispute Resolution20%- Approaches to negotiation and resolution
              • 1. Formal and informal dispute resolution
                • 2. Negotiation styles and techniques
                  - Sources of conflict in relationships
                  Improving Supplier Relationships15%- Risk management and resilience
                  - Process improvement and value creation
                  - Sustainability and ethical considerations
                  Dynamics of Relationships in Supply Chains30%- Types of commercial relationships
                  • 1. Internal and external relationships
                    • 2. Relationship spectrum and life cycle
                      - Competitive forces and external factors
                      • 1. STEEPLED influences
                        • 2. Porter's five forces
                          - Sources of added value through relationships
                          - Portfolio analysis techniques
                          • 1. Developing improvement action plans
                            • 2. Matrices for positioning and assessment

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                              CIPS Supplier Relationships Sample Questions (Q124-Q129):

                              NEW QUESTION # 124
                              Barry is a procurement manager at Sea Biscuits, a company which manufactures biscuits in the shape of dolphins and starfish. He works in an office that orders stationary regularly for its 100 person workforce. Stationary is a low-spend category item and Barry often orders stationary from different suppliers based on which supplier can provide the item the cheapest at that point in time. According to the Kraljic matrix, what type of suppliers provides stationary to Barry?

                              Answer: D

                              Explanation:
                              Stationary is a routine item; it is ordered often (as Barry uses different suppliers), it is a low category spend, and low risk to the business' operations (a late delivery of pens isn't going to stop the company making its biscuits). There are lots of questions on Kraljic in the exam - do revise this topic and ensure you understand each of the four quadrants of the matrix (see p.20)


                              NEW QUESTION # 125
                              Partnership sourcing is often considered a 'high-risk' strategy for a buyer. Which of the following is not a risk generally associated with partnership sourcing?

                              Answer: A

                              Explanation:
                              The correct answer is 'Reduced waste in the supply chain' - this is not a risk, this is a benefit P.134


                              NEW QUESTION # 126
                              A textile company is purchasing a new item which is low value. This item is likely never to be required again by the company and is widely available from many different suppliers. Which commercial relationship type would be most effective for the buyer to choose?

                              Answer: B

                              Explanation:
                              Comprehensive and Detailed Explanation:
                              For one-off, low-value purchases that are readily available from multiple suppliers, anadversarialrelationship is often appropriate. This type of relationship is transactional, with minimal collaboration or long-term commitment. The focus is on obtaining the best price and terms for a specific purchase without investing in developing a deeper relationship.
                              Reference:
                              "Adversarial relationships are typically used for low-value, one-off purchases where there is little need for collaboration."- CIPS L4M6 Study Guide


                              NEW QUESTION # 127
                              Which of the following are examples of ways in which businesses can add value? Select THREE that apply.

                              Answer: A,C,D

                              Explanation:
                              Adding value involves enhancing customer experience through excellent service, providing differentiated product features, and offering convenience. These align with procurement strategies aimed at driving customer satisfaction and loyalty.


                              NEW QUESTION # 128
                              Which of the following is a stage in the relationship lifecycle?

                              Answer: D

                              Explanation:
                              The relationship lifecycle typically involves phases such as initiation, development, maturity, and decline.
                              Decline is the final stage where the relationship's effectiveness diminishes, necessitating review or termination. This aligns with CIPS guidelines, which emphasize monitoring and evaluating relationships over time to identify when changes or termination are required.


                              NEW QUESTION # 129
                              ......

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